Last Updated August 23, 2022
This Privacy Notice (“Notice”) provides you with information on how Jumio Corporation and Jumio UK Limited (collectively “Jumio”) will process personal information. As you use and interact with Jumio’s websites and customer portals we process personal information from and about you to provide access to our tools, an enhanced experience, and support. That means the collection, use, transmission, storage, sharing, and deletion of your personal information.
In situations where we collect personal information from you or about you to respond to inquiries related to Jumio products and services, provide you with information about our products and services, or provide you access to Jumio service portals, Jumio is the controller of the personal information.
Where Jumio processes personal information in connection with Jumio’s verification, payment, and related online services, including but not limited to Authentication, ID Verification, and Identity Verification, please visit the Jumio Online Services Privacy Notice.
Jumio processes information we receive directly from you, automatically collected when you use Jumio or visit one of our websites, and collected by Jumio from third parties. However, please note that this Privacy Notice does not apply to the processing of your information by third parties through your use of any third-party integrations available via our services. Please visit those third-party websites directly for more information on their privacy and data protection practices.
Jumio collects the following personal information:
Jumio may also collect the following information from you:
When you use our websites and customer portals, we also automatically collect certain information which enables us to provide, improve and develop our website and customer portals. This information may include:
Sometimes Jumio receives your information from third parties (other individuals, marketing services, third-party integrations), which may include:
Jumio uses your personal information to operate our products and services, communicate with you, process transactions when you change Jumio services, for security and fraud prevention, and to comply with the law.
We may process personal information you provide to us through the use of our services to:
In addition, we use the personal information about your use of Jumio, account information (such as your email address and name), and information related to third-party integrations to:
Unless otherwise prohibited by law, we may combine the information that we collect through your use of our products and services with information that we receive from other sources, both online and offline, and use that combined information as set out above.
All the personal information described in this Notice may also be used to comply with a valid legal subpoena, request, or other lawful process that meets the requirements of our Law Enforcement Guidelines or that we otherwise determine is necessary to respond to.
Aggregated and De-identified data. We may aggregate and/or de-identify information related to your use of Jumio so that such information can no longer be linked to you or your device. We may use such aggregated and de-identified data for any purpose, including but not limited to for research and marketing purposes, and may also share such data with any third parties, including advertisers, promotional partners, sponsors, event promoters, and others.
Sharing for business purposes. We may provide personal information to service providers to help us improve our products and services and to deliver, manage, and improve our websites and customer portal. We may share all the categories of information listed in this Notice with other companies including affiliates, subsidiaries, or parent companies:
Corporate transactions. In the event of a corporate sale, merger, reorganization, dissolution or similar event, any personal information and other data we process from you may become part of the assets we transfer or share in preparation for any such transaction. Any acquirer or successor of Jumio may continue to process personal information consistent with this Notice.
Compliance and compelled disclosures. We may share personal information:
Aggregated information. From time to time, Jumio may also share anonymized and/or aggregated information, such as by publishing a report on trends in the usage of our products and services.
Information for California residents. Other than with your consent, Jumio does not sell or share your personal information. The terms “sell”, “share”, and “personal information” are defined by the California Consumer Privacy Act (the “CCPA”).
The personal information described in this Notice may be transferred to and processed in the United States for the purposes described above. Jumio also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, or less stringent than, those in your country of residence.
We take measures to help protect your personal information when it is transferred from the EEA, United Kingdom, and Switzerland to third countries. We may rely on European Commission adequacy decisions about certain countries, as applicable (see here). Where applicable, we rely on standard clauses approved by the European Commission (see here) in our contracts with third parties that receive information from both inside and outside the EEA, or transfer on the basis of permissible statutory derogations.
Jumio will retain the personal information for the period necessary to fulfill the purposes outlined in this Notice, or as instructed by you, unless a longer or shorter retention period is required or permitted by law.
Jumio uses commercially reasonable physical, electronic, and procedural safeguards designed to protect your personal information against loss or unauthorized access, use, modification, or deletion. However, no security program is foolproof, and thus Jumio cannot guarantee the absolute security of your personal information or other information. For more information about our Security program, please visit our Security page.
You can exercise any of the rights described in this section consistent with applicable law by emailing [email protected] Please note that we may ask you to verify your identity and request before taking further action on your request.
In some jurisdictions, applicable law may entitle you to:
In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the deletion of your personal information:
In accordance with applicable law, you may also have the right to: (i) request confirmation of whether Jumio is processing your personal information; (ii) object to or restrict our uses of your personal information; (iii) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed personal information; and (iv) lodge a complaint with the competent supervisory authority or regulatory agency.
Where we process your personal data based on your consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We will not discriminate against you for exercising any of the above rights.
If you are a resident of the Commonwealth of Virginia, you may request an appeal of a refusal of a request regarding your privacy rights under the Virginia Consumer Data Protection Act by sending an email to [email protected]
The website and customer portals are not directed to children under the age of 13, and Jumio will never knowingly collect personal or other information from anyone it knows is under the age of 13. We recommend that persons over 13, but under 18 years of age, ask their parents for permission before using the Services or sending any information about themselves to anyone over the Internet.
If you receive email from us, we may use certain analytics tools to capture data. This data allows us to gauge the effectiveness of our communications and marketing campaigns.
You may instruct us not to use your contact information to contact you by email, postal mail, or phone regarding products, services, promotions, and special events that might appeal to your interests by following the instructions located at the bottom of such emails or contacting us at [email protected].
Please note that, regardless of your request, we may still use and share certain information as permitted by this Notice or as required by applicable law. For example, you may not opt out of certain transactional, operational, or service-related emails, such as those reflecting our relationship or transactions with you.
If you are an EEA resident, Jumio processes your personal information on the following legal bases under the General Data Protection Regulation (“GDPR“):
As revisions to the Notice are made, Jumio will post any updates on the Notice at https://www.jumio.com/legal-information/privacy-notices/website-notice/, so we recommend reviewing that page periodically. If we make a material change to the Notice, you will be provided with appropriate notice.
If you have any questions or comments regarding this Notice, please send an email to [email protected] If you prefer to contact us by mail, please write to Jumio Corporation, ATTN: Privacy, 395 Page Mill Road, Palo Alto, CA 94306.
Jumio’s representative in the EU is Jumio Software Development GmbH, Stättermayergasse 28, 1150 Vienna, Austria. Jumio’s Data Protection Officer may be contacted at [email protected]