Support

We’re here for you 24/7/365

World-Class Online Support

Jumio’s Global Support Centers provide our customers with 24/7 support services via our support website, phone or email. Our account managers and technical support engineers have vast experience across multiple IT disciplines, as well as a background in network engineering and operating systems, which allows them to quickly and accurately answer your technical inquiries. We utilize a follow-the-sun, always-available support model.

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Technical Support & Maintenance Program

Technical issues don’t just happen during business hours. Jumio’s Technical Support & Maintenance Program is a comprehensive service plan designed to enrich and lengthen the lifetime of your Jumio software services, and was created to get you the support you need, when you need it — 24 hours a day, 365 days a year.

Key Benefits

  • Dedicated account manager
  • Dedicated solutions engineer
  • Access to Jumio’s technical support engineers
  • Software updates, patches and feature releases
  • Real-time status of all Jumio services
  • Online knowledge base (white papers, release notices)
  • Ability to open and view cases via online Support Portal

Jumio Care Program

The Jumio Care Program offers premium support for enterprise customers. It provides you with deep insights and an inside track to the Jumio team to ensure you are getting the maximum value from your Jumio solution.

To find out more about how the Jumio Care Program can help you, contact Jumio Support.

Key Benefits

Dedicated Slack Channel

Have a question? Chat any time with the Jumio sales and support teams in your own dedicated Slack channel.

Executive Sponsor

A Jumio executive will meet with you periodically to hear your ideas and feedback and act as your champion.

New Product and Feature Previews

Get a first look at new products and features before they are released to the rest of the Jumio community.

Optimization Report

One month after you go into production, and every quarter after that, you will receive an analysis with specific, actionable recommendations to optimize the efficiency and effectiveness of your Jumio solution.

Technical QBR

Your solutions engineer will meet with you quarterly to review your implementation and discuss capacity planning.

Annual Health Check

This deep analysis looks at long-term patterns in the last 12 months and gives you even greater insights into how you can fine-tune your solution.