Jumio’s Global Support Centers provide our customers with 24/7 support services via our support website, phone or email. Our account managers and technical support engineers have vast experience across multiple IT disciplines, as well as a background in network engineering and operating systems, which allows them to quickly and accurately answer your technical inquiries. We utilize a follow-the-sun, always-available support model.New to Jumio Support? Sign up here
Technical issues don’t just happen during business hours. Jumio’s Technical Support & Maintenance Program is a comprehensive service plan designed to enrich and lengthen the lifetime of your Jumio software services, and was created to get you the support you need, when you need it — 24 hours a day, 365 days a year.
The Jumio Care Program offers premium support for enterprise customers. It provides you with deep insights and an inside track to the Jumio team to ensure you are getting the maximum value from your Jumio solution.
To find out more about how the Jumio Care Program can help you, contact Jumio Support.
Have a question? Chat any time with the Jumio sales and support teams in your own dedicated Slack channel.
A Jumio executive will meet with you periodically to hear your ideas and feedback and act as your champion.
Get a first look at new products and features before they are released to the rest of the Jumio community.
One month after you go into production, and every quarter after that, you will receive an analysis with specific, actionable recommendations to optimize the efficiency and effectiveness of your Jumio solution.
Your solutions engineer will meet with you quarterly to review your implementation and discuss capacity planning.
This deep analysis looks at long-term patterns in the last 12 months and gives you even greater insights into how you can fine-tune your solution.