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Strengthen Patient Verification in Health Care

KYP: Know Your Patient

Online identity verification solutions can be used to not only improve the quality and efficiency of patient service, but to ensure that hospitals, pharmacies and laboratories protect sensitive medical information, test results and prescriptions by only allowing access to the actual patient.

Recent data breaches, combined with the growth of the dark web and identity theft, have empowered cybercriminals to more easily impersonate legitimate patients. Jumio’s biometric-based identity proofing and authentication solutions use informed AI to help on a number of fronts.

  • Derisk telemedicine by identity proofing remote patients
  • Ensure prescriptions are shipped to legitimate patients
  • Comply with emerging patient-protection mandates
  • Combat insurance and payment fraud
image of phone screen showing California ID.

Solutions Across Health Care


Online Prescriptions

Comply with regulations requiring online pharmacies to verify the identities and ages of patients seeking prescriptions.

Patient Intake

Boost efficiency and drastically reduce the potential for human error by verifying new patients, further reducing time spent on rejected insurance claims.

Insurance Fraud

Avoid fraudulent claims and subsequent legal fees while protecting patient identity and privacy.

Reputation Management

Show patients that you take the protection of their personal data seriously.

How Jumio Benefits the Health Care Industry

Verifying Patient Age

Jumio’s ID Verification solution extracts the date of birth from a wide variety of government-issued IDs which can be used to calculate the current age of the patient creating the online account or refilling an online prescription.

phone screen image displaying California ID

Insurance Fraud Protection

Powered by informed AI, Jumio Identity Verification requires a valid government-issued ID and a selfie. The process itself provides a powerful fraud-prevention tool as many fraudsters generally prefer not to use their own likeness when defrauding a medical institution because they’re likely to incriminate themselves.

image of phone in person's hand

Liveness Detection

Given the rise of spoofing (the act of using a photo, video or a different substitute for an authorized person’s face), Jumio employs state-of-the-art liveness detection to ensure that the patient creating the account or ordering a prescription online is physically present and not a spoof or deepfake.

image of selfie on screen. Text on image reads: Scanning complete.

Ongoing Treatments and Prescriptions

When a patient logs in or attempts to refill an online prescription, the patient takes a fresh selfie and a new biometric template is created, which is then compared to the original template to ensure that the patient logging in is the same as the original account owner. It’s fast, reliable and helps provide peace of mind that the patient is who they claim to be.

image of older woman wearing glasses sitting at table on phone.

Recommended Solutions

icon for identity verification

Identity Verification

Ensure the person behind a transaction is who they say they are.


Replace outdated knowledge-based authentication and SMS-based 2FA with the simplicity and security of a selfie.


Real-time, friction-free identity verification powered exclusively by AI.

Get Started

Let a Jumio expert show you how easy it can be to integrate our automated solutions into your existing processes.
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