Online identity verification solutions can be used to not only improve the quality and efficiency of patient service, but to ensure that hospitals, pharmacies and laboratories protect sensitive medical information, test results and prescriptions by only allowing access to the actual patient.
Recent data breaches, combined with the growth of the dark web and identity theft, have empowered cybercriminals to more easily impersonate legitimate patients. Jumio’s biometric-based identity proofing and authentication solutions use informed AI to help on a number of fronts.
Jumio’s ID Verification solution extracts the date of birth from a wide variety of government-issued IDs which can be used to calculate the current age of the patient creating the online account or refilling an online prescription.
Powered by informed AI, Jumio Identity Verification requires a valid government-issued ID and a selfie. The process itself provides a powerful fraud-prevention tool as many fraudsters generally prefer not to use their own likeness when defrauding a medical institution because they’re likely to incriminate themselves.
Given the rise of spoofing (the act of using a photo, video or a different substitute for an authorized person’s face), Jumio employs state-of-the-art liveness detection to ensure that the patient creating the account or ordering a prescription online is physically present and not a spoof or deepfake.
When a patient logs in or attempts to refill an online prescription, the patient takes a fresh selfie and a new biometric template is created, which is then compared to the original template to ensure that the patient logging in is the same as the original account owner. It’s fast, reliable and helps provide peace of mind that the patient is who they claim to be.