Jumio Case Study – OrbitRemit
OrbitRemit Significantly Simplifies Customer Onboarding Time with Jumio
Overview
OrbitRemit uses Jumio to automate identity verification, reduce manual reviews, and enhance fraud prevention, enabling faster and more secure onboarding for its global money transfer platform.
About OrbitRemit
Founded in 2008 in New Zealand, OrbitRemit is an international money transfer provider focused on making cross-border payments faster, more affordable, and more transparent. The company serves customers across multiple countries, offering a digital-first platform designed to simplify the process of sending money overseas.
OrbitRemit has built its reputation on delivering a seamless and cost-effective remittance experience. As digital adoption increased, the company continued to scale its operations, supporting a growing customer base with high expectations for speed, convenience, and security.
The Challenge: Scaling Onboarding While Managing Fraud and Compliance
As OrbitRemit expanded internationally, it needed to onboard customers quickly while maintaining strict compliance with global KYC and anti-money laundering (AML) regulations.
Manual identity verification processes created bottlenecks, slowing onboarding times and increasing operational costs. These delays risked customer drop-off at a critical stage of the journey.
At the same time, fraud threats were becoming more sophisticated, including the use of forged documents and identity manipulation. OrbitRemit needed a solution that could accurately verify identities at scale, reduce manual intervention, and detect fraudulent activity without adding friction for legitimate users.
“We were looking to work smarter,” said Zach Tattle, chief operating officer at OrbitRemit. “We had a solid process in place, but as we grew, we wanted to remove manual steps and give our team better tools. Onboarding could take hours for customers who signed up outside of business hours, and we knew we could do better. Jumio gives us data-driven confidence, and instead of relying on a manual check, we have a fully reliable technology solution analyzing thousands of data points in seconds.”
Jumio has enabled us to reduce manual checks while increasing our fraud detection capabilities. We can now onboard customers 24/7, reduce fraud and grow our business.”
The Solution: Automated Identity Verification With Jumio
Jumio has been OrbitRemit’s identity verification provider since 2017, with ID and selfie verification delivering real-time results powered by AI, automation and biometrics. The integration was straightforward, allowing OrbitRemit to quickly deploy the solution within its existing onboarding workflow.
By replacing manual checks with automated verification, OrbitRemit significantly improved efficiency while maintaining high standards of security and compliance.
How Jumio Helps
Jumio enables OrbitRemit to deliver a fast, secure, and user-friendly onboarding experience while strengthening fraud prevention.
Customers can complete identity verification digitally by submitting their ID documents and a selfie, with automated checks confirming authenticity and identity in seconds. This reduces onboarding friction and improves completion rates.
Jumio’s advanced biometric checks, including liveness detection, have led to a noticeable decline in sophisticated identity theft attempts. Jumio Liveness Premium with advanced deepfake detection leverages randomized color sequences and AI-driven analysis to confirm human presence in real-time, effectively stopping spoofing attacks before they impact OrbitRemit’s business.
Results: Faster Onboarding and Reduced Fraud
Since implementing Jumio, OrbitRemit has improved onboarding efficiency, reduced fraud risk, and streamlined compliance operations.
Key benefits include:
- Faster onboarding: Automated identity verification significantly reduces the time required to verify new customers.
- Reduced false positives: With false positives down, the team has more time for resolving genuine edge cases, improving both consistency and outcomes.
- Stronger fraud prevention: Advanced detection capabilities help identify fraudulent documents and suspicious activity more effectively.
- Improved customer experience: A faster, seamless onboarding process increases completion rates and customer satisfaction.
- Improved scalability: OrbitRemit can grow its customer base and adapt to growing volumes while maintaining high operational and compliance standards.
OrbitRemit continues to enhance its digital remittance platform by delivering secure, efficient, and compliant customer onboarding. By partnering with Jumio, the company has built a scalable identity verification framework that supports global growth while maintaining a strong defense against fraud.
Thanks to Jumio, we’re able to onboard customers more efficiently, which is critical to reducing abandonment and increasing customer satisfaction in a highly competitive market.”
See how our clients are growing their businesses with Jumio.
Our goal in 2025 is for at least 50% of our guests to use self-service ID verification, and we are optimistic that Jumio’s impact on the guest experience will play a large role in making that happen.”
Thanks to Jumio, we have significantly reduced manual reviews and verification times, while improving conversion rates and customer satisfaction. It has given us a scalable, compliant onboarding framework that supports both our regulatory obligations and our growth ambitions."
The difference is remarkable. What used to take several minutes now happens almost instantly. Jumio has elevated the customer experience to a new level."