Notwithstanding the above, Jumio may process certain individual users’ information in anonymized form for its own purposes.
Jumio is headquartered in the United States at 268 Lambert Avenue, Palo Alto, CA 94306.
What personal and other information Jumio collects about you
Jumio collects “personal information” about users of the Services. “Personal information” is information such as a name, email address, or identification card image, which refers to an identified or identifiable person. Jumio processes personal information on behalf of the Third-Party Data Controller. For its own purposes, Jumio processes only anonymized information. “Anonymized information” is information which does not relate to an identified or identifiable person or is rendered anonymous in such a manner that the person is no longer identifiable.
Personal information. Jumio collects a wide range of personal information through the Services. This information varies depending on the Jumio application and the Third-Party Data Controller in question, but may include such information as name, physical address, email address, telephone number, social security number, driver’s license number, state or national ID card number, passport number, other ID card number, credit or debit card number, CVV, expiration date, and/or date of birth. In some cases, Jumio may collect a visually scanned or photographed image of your face and/or your identification card, driver’s license, passport, utility bill, bank account statement, insurance card, or credit/debit card. This image may include your photograph and other information from the imaged document, such as your eye colour, weight, height, and organ donor status.
At the direction of the Third-Party Data Controller, Jumio also might obtain information about you from other third parties, such as consumer reporting agencies and fraud-prevention services.
Cookies and other tracking data. When you use the Services, we automatically receive and record certain information from your computer (or other device) and/or your web browser. This may include such information as the third-party website or application into which the Services are integrated, the date and time that you use the Services, your IP address and domain name, your software and hardware attributes (including operating system, device model, and hashed device fingerprint information), and your general geographic location (e.g., your city, state, or metropolitan region). We will process such data only as instructed by the Third-Party Data Controller.
What are cookies? Cookies are small files that are stored on your computer or other device by your web browser. A cookie allows Jumio to recognize whether you have used the Services before and may store user preferences and other information.
How are cookies used? For example, cookies can be used to collect information about your use of the Services during your current session and over time, your computer or other device’s operating system and browser type, your Internet service provider, your domain name and IP address, and your general geographic location. We process personal information generated by cookies only as instructed by the Third-Party Data Controller.
What kind of cookies are used on the Website? Our website primarily uses the following types of cookies:
|Cookie Name||Cookie Type||Purpose|
|__ga||Persistent cookie||This cookie is used to distinguish users and expires after 2 years.|
|__gat||Session cookie||This cookie is used to throttle the request rate and expires after 10 minutes.|
“Session cookies” are temporary bits of information which are deleted when you exit your web browser. Session cookies are typically used to improve navigation and to collect web statistics.
“Persistent cookies” are more permanent bits of information that are stored and remain on your computer until they are deleted by you. This type of cookie stores information on your computer for a number of purposes; such as saving your passwords. Persistent cookies delete themselves after a certain period of time but are renewed each time you visit the website.
How do you avoid cookies? If you are concerned about having cookies on your computer or device, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the Services may not operate correctly.
How Jumio uses the personal and anonymized information that we collect
In general, Jumio uses the personal and anonymized information that we collect in connection with the Services as discussed in this section of the Policy.
Jumio may use your personal information to provide the Services. For example, we might use your credit card information or ID card information to populate an online form, or to verify your identity in connection with your use of another online service. We also may use your personal information to fulfill the terms of any agreement between us and the Third-Party Data Controller; to complete a transaction that you initiate; to deliver confirmations, account information, notifications, and similar operational communications; and to comply with legal and/or regulatory requirements.
Anonymized information that we collect in connection with the Services is used by Jumio for its own purposes to perform analytics and research concerning the Services.
How Jumio shares personal and anonymized information with third parties
In general, Jumio shares the personal and anonymized information that we collect in connection with the Services as discussed below.
Third-Party Data Controller. We share the personal and pseudonymized information that we collect on behalf of a particular Third-Party Data Controller with that Third-Party Data Controller.
Jumio service providers. Jumio also uses third-party service providers to help us deliver, manage, and improve the Services. These service providers may collect and/or use your personal information or anonymized information to assist us in achieving the purposes discussed above in the section entitled “How we use the personal and non-personal information that we collect.” For example, we use a third party to help us translate the information contained in scanned images of identification cards.
We also may share your personal information with other third parties when necessary to fulfill your requests for services; to complete a transaction that you initiate; or to meet the terms of any agreement that you have with us or our partners.
Analytics providers. We partner with certain other third parties to collect anonymized information and engage in analysis, auditing, research, and reporting.
Legal purposes. We also may use or share your personal information with third parties when we have reason to believe that doing so is necessary:
- to comply with applicable law or a court order, subpoena, or other legal process;
- to investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
- to establish, protect, or exercise our legal rights or defend against legal claims; or
- to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
Aggregated information. From time to time, Jumio may also share anonymized and aggregated information about users of the Services, such as by publishing a report on trends in the usage of the Services.
Jumio uses commercially reasonable physical, electronic, and procedural safeguards to protect your personal information against loss or unauthorized access, use, modification, or deletion. Among other things, Jumio encrypts sensitive information both in transit and at rest. Jumio is PCI Level 1 compliant and regularly conducts security audits, vulnerability scans, and penetration tests to ensure compliance with security best practices and standards. However, no security program is foolproof, and thus we cannot guarantee the absolute security of your personal or other information. Moreover, we cannot guarantee the safety of your information when in the possession of other parties, such as the Third-Party Data Controller.
Reviewing and updating your information
Jumio will grant you access to your personal information as directed by the Third-Party Data Controller that integrates the Services into its website, application, or online service. Jumio also will retain your personal information as directed by the Third-Party Data Controller and, accordingly, we may retain your personal information for as short as a few minutes or as long as five years.
Thus, if you want to learn more about the personal information that Jumio has about you, or you would like to submit a request to update or change that information, please contact the Third-Party Data Controller. You also may reach us by email at email@example.com.
Information for users of the Services from outside the United States
The personal information that Jumio collects through or in connection with the Services is transferred to and processed in the United States for the purposes described above. Jumio also may subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence.
However, we only transfer your personal data to countries where the EU Commission has decided that they have an adequate level of data protection or we take measures to ensure that all recipients provide an adequate level of data protection. We do this for example by entering into appropriate data transfer agreements based on Standard Contractual Clauses (2010/87/EC and/or 2004/915/EC).
The Services are not directed to children under the age of 13, and Jumio will never knowingly collect personal or other information from anyone it knows is under the age of 13. We recommend that persons over 13 but under 18 years of age ask their parents for permission before using the Services or sending any information about themselves to anyone over the Internet.
Changes to this Policy
Technology and the Internet are rapidly changing. Jumio therefore is likely to make changes to the Services in the future and as a consequence will need to revise this Policy to reflect those changes. When we revise the Policy, Jumio will post the new Policy on the Jumio website’s home page (www.jumio.com), so you should review that page periodically. If we make a material change to the Policy, you will be provided with appropriate notice. If we maintain your email address, we also may email you a copy of the revised Policy at your most recently provided email address. It is therefore important that you update your email address if it changes.
Questions or comments
If you have any questions or comments regarding our Policy, please mail or email us at:
268 Lambert Avenue
Palo Alto, CA 94306
Effective date: March 27, 2018