Jumio Case Study – Airalo
Airalo Expands Global eSIM Connectivity and Regulatory Compliance with Jumio
Founded in 2019, Airalo is the world’s leading eSIM platform. The company allows travelers to access mobile data in more than 200 destinations without needing a physical SIM card.
Through Airalo’s digital platform, travelers can purchase an eSIM before their trip, install it on their device, and connect instantly upon arrival at their destination. This approach eliminates the need for local SIM cards or expensive international roaming charges, while ensuring reliable connectivity worldwide.
Since launching, Airalo has grown rapidly and now serves more than 30 million users globally. Its mission is to inspire confident travel by making global connectivity simple, affordable and reliable.
The Challenge: Expanding into Markets With KYC Requirements
As Airalo expanded its global footprint, it encountered regulatory barriers in countries where telecommunications providers must verify customer identities before activating mobile services.
Without the right digital identity verification solution, these markets remained inaccessible. Airalo needed a trusted partner capable of delivering secure eKYC verification while maintaining the seamless digital experience its customers expect.
The company also required a solution that could scale globally and help meet regulatory standards across multiple jurisdictions as its user base continued to grow.
Integrating Jumio allowed us to expand into markets that require identity verification while maintaining a seamless digital experience for our users. It has helped us grow our global presence and meet regulatory requirements across multiple jurisdictions."
The Solution: Secure Digital Identity Verification With Jumio
After conducting extensive research and evaluating several providers, Airalo selected Jumio as an identity verification partner, and has been using Jumio for ID and selfie verification since 2019. The decision was based on Jumio’s strong reputation, proven technology and widespread adoption by leading global companies.
Implementation was straightforward, with clear documentation supporting a smooth integration into Airalo’s platform.
“We needed a trusted and proven identity verification partner that could support our global operations and regulatory requirements,” said Tanmay Vaidya, senior technical product manager at Airalo. “Jumio gave us confidence because of its strong reputation, compliance capabilities and adoption by other leading companies.”
How Jumio Helps
Integrating Jumio’s eKYC capabilities into Airalo’s onboarding process enables customers to safely and conveniently verify their identities online.
The digital workflow allows users to submit identity documents and complete verification remotely, supporting regulatory compliance while maintaining a seamless customer experience. Automated identity verification also allows Airalo to scale its global operations without introducing manual review processes or operational complexity.
Results: Global Expansion and Scalable Compliance
Since implementing Jumio, Airalo has been able to expand into markets where identity verification is required, enabling the company to grow its global footprint while maintaining compliance with local regulations.
Key benefits include:
- Access to regulated markets: Jumio enables Airalo to operate in countries that require identity verification for telecommunications services.
- Greater customer reach: Airalo customers can now benefit from its service in a wider range of countries, enhancing customer satisfaction.
- Fully digital KYC: Airalo customers can complete identity verification securely online without manual processes.
- Global regulatory compliance: Jumio supports compliance with identity verification requirements across multiple jurisdictions.
- Scalable operations: Automated verification enables Airalo to support millions of users worldwide without increasing operational complexity.
Airalo continues to expand its global connectivity capabilities while maintaining a secure and compliant customer onboarding experience. By partnering with Jumio, the company has established a scalable identity verification framework that supports its mission of connecting travelers anywhere in the world.
Our goal is to make global connectivity simple and accessible for travelers everywhere. Jumio enables customers to verify their identity quickly and securely online, supporting a smooth onboarding experience as our platform continues to scale."
See how our clients are growing their businesses with Jumio.
Our goal in 2025 is for at least 50% of our guests to use self-service ID verification, and we are optimistic that Jumio’s impact on the guest experience will play a large role in making that happen.”
Thanks to Jumio, we have significantly reduced manual reviews and verification times, while improving conversion rates and customer satisfaction. It has given us a scalable, compliant onboarding framework that supports both our regulatory obligations and our growth ambitions."
The difference is remarkable. What used to take several minutes now happens almost instantly. Jumio has elevated the customer experience to a new level."