14 Best Practices for a Competitive Bake-Off

[Infographic] 14 Best Practices for a Competitive Bake-Off

Increasing scrutiny from customers and regulators combined with increasingly scrupulous fraudsters means your online identity verification program must get real. Verifying the real life identity of your online customers is a growing concern and necessity of businesses across industries. A number of solutions exist to help companies identify the true identity of their online customers. […]

GDPR with Online Identity Verification

The Massive Intersection of GDPR with Online Identity Verification

GDPR is upon us. The General Data Protection Regulation goes into effect this month and I have a few pretty big concerns based on some cursory conversations with my colleagues at US-based organizations. Concern 1: Most U.S. Companies Still Unprepared for the GDPR The first concern is their apparent ignorance just how much GDPR impacts […]


Machine Learning, Deep Learning & the Wisdom of the Crowd

To understand how artificial intelligence is fundamentally changing how Jumio verifies online IDs and identities, you must first understand two concepts you’ve likely heard of: machine learning and deep learning. Machine Learning Definitionally, machine learning are algorithms that parse data, learn from that data, and then apply what they’ve learned to make informed decisions. So […]


What the Research Says About Trust and Friction in Mobile Banking

Millennials, Gen Xers, and Baby Boomers spoke out about their online and mobile banking experiences. Here’s what we heard. 40% of Americans have not stepped foot through the doors of a bank in the last six months. Instead, online banking is has gained serious momentum as the preferred method of banking. To learn more about […]


Instacart Case Study: Breathtaking Growth Requires Smart Onboarding

Expectations have been raised. Thanks to Amazon, Uber, and Google, your consumers expect a better onboarding experience online. They expect it to be simple, fast, and secure. They have options and will simply switch to alternative service if you make the process too onerous. Given the shift in global demographics, your primary customer groups are […]


Are You Being Catfished by Your Customers?

Exploring your options for online identity verification. If you’ve seen Catfish: The TV Show, you know that people are not always whom they claim to be. Catfishing refers to a scam where someone, the ‘catfish,’ creates a fictitious online identity often using someone else’s pictures and false biographical information to pretend to be someone other […]


Making Sense of the Technologies Behind Online Identity Verification

At its face, online identity verification seems pretty straight forward. Ask the user to capture a picture of their government-issued ID (passport or driver’s license), take a selfie to make sure he/she is the same person depicted on the ID, and get a verification decision — thumbs up or down. Each vendor has their own […]


Can Gaming Operators Hit the UX Jackpot?

Understanding the Mutual Pains of Players and Operators at Account Setup & Digital Identity Verification Consider these stats from our recent research with online players and leading EU-based gambling operators. 25% of online gambling customers have abandoned the account opening process because the process was too long or too complicated. 40% of respondents say opening […]

identity verification trends

7 Identity Trends That Will Dominate 2018

As we reflect on the closing of 2017 and all it brought us, including the dramatic rise of cryptocurrency, we look ahead to the trends 2018 will bring. The reliable trait of the identity verification space is that it is ever evolving. Technology continues to be infused through daily life and with it, new security […]