Ahli United Bank Case Study: Doing Digital Onboarding Right with Jumio

image of male sitting on phone. Text image reads: Doing Digital Onboarding Right.

Ahli United Bank B.S.C. (AUB) is a leading pan-regional Islamic financial services provider, incorporated in Bahrain in May 2000. It offers a full range of Sharia-compliant retail, commercial, private banking and wealth management services across the MENA region and the UK. With 163 branches in 8 countries, AUB operates through its Bahrain Head Office and its subsidiaries in Kuwait, Egypt, Iraq and the UK as well as its associates in Oman and Libya, and a branch in the UAE (DIFC).

AUB’s mission is to create an unrivaled ability to meet customer needs, provide fulfillment and development for their staff and deliver outstanding shareholder value. One of their key objectives is to ensure technological, digital and data competitiveness across all functions.

Today’s banking customers want the flexibility to open and manage accounts online. AUB used to handle onboarding onsite, requiring new customers to visit a branch to present their identity documents in person. This process was inefficient and inconvenient for customers and bank employees alike, so AUB wanted to create a fast and convenient digital application process that was also tough on fraud.

AUB has been using Jumio Identity Verification since 2020.

“Our selection of Jumio was for many reasons. Most important are the comprehensiveness of Jumio’s identity verification process and the end-to-end support, in addition to the excellent SLA, all of which translate to an outstanding user journey for our customers,” said Waleed AlJasmi, head of digital channels at Ahli United Bank.

Read the entire case study here.


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