Brazil’s BTG Pactual Streamlines Digital Onboarding with Jumio



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Jumio’s Identity Verification solution helps Latin America’s largest investment bank vet new online clients and fight online fraud

Jumio, the leading AI-powered trusted identity as a service provider, has partnered with BTG Pactual to help the Brazilian investment bank properly vet the digital identity of its new clients and automate its onboarding process.

Until recently, BTG Pactual only offered services to high net worth and ultra-high net worth individuals through its Wealth Management division or to large corporations through its Investment Bank division. This changed with the launch of BTG Pactual digital, which offers investment services to Brazilian individuals with a suggested balance of $30,000 USD. With BTG Pactual digital, clients can open a new account online and manage their investments through the digital platform with the support of a dedicated team of relationship managers.

When looking for a vendor to help automate its new digital onboarding process, BTG Pactual had a few key requirements — they wanted to find an identity verification solution with face-matching technology, and one with the ability to process Brazilian ID documents. Brazil’s National ID System is inherently challenging from an ID verification perspective, as the country’s main ID card does not follow any technical standards and there is no single rule for generating an ID number. Brazil’s ID card issuance network is not digitally integrated, and each state has its own regulatory agency and rules for issuing ID cards. This makes it possible for Brazilians to have more than one ID number.

After researching and vetting vendors, BTG Pactual chose Jumio for a couple key reasons. First, Jumio offers the most mature solution for the Brazilian market. Second, Jumio accepts and reliably verifies multiple types of government-issued IDs including passports, driver’s licenses and ID cards.

“We have had a fast, friction-free onboarding process since Day 1 thanks to Jumio,” said Rogerio Karp, Head of B2C and Products for BTG Pactual digital. “Even though some users have tried to trick our onboarding process, with Jumio we are able to identify them before they can cause us any harm.”

The partnership with BTG Pactual is just one example of Jumio’s commitment to serve fintechs and financial services organizations in the fast-growing Latin American market. In the past year, established a new sales office in Brazil and a Jumio SAS operations center in Barranquilla, Colombia.

“We are extremely proud to partner with BTG Pactual, Latin America’s largest investment bank, to develop their digital investment services and provide faster verification and client onboarding,” said Robert Prigge, Jumio president. “Throughout Latam, it’s becoming increasingly important for growing banks to accelerate customer acquisition with instant, paperless KYC processes while holding high standards of data privacy and integrity.”

To learn more about the partnership between BTG Pactual and Jumio, download our new case study.

To learn more about Jumio and its award-winning end-to-end biometric identity verification solutions, please visit

About Jumio

When identity matters, trust Jumio. Jumio’s mission is to make the internet a safer place by protecting the ecosystems of businesses through cutting-edge online identity verification and authentication services that quickly and accurately connect a person’s online and real-world identities. Jumio’s end-to-end identity verification solutions fight fraud, maintain compliance and onboard good customers faster.

Leveraging advanced technology including augmented intelligence, AI, biometrics, machine learning, certified 3D liveness detection and human review, Jumio helps organizations meet regulatory compliance including KYC, AML and GDPR and definitively establish the digital identity of their customers. Jumio has verified more than 170 million identities issued by over 200 countries and territories from real-time web and mobile transactions. Jumio’s solutions are used by leading companies in the financial services, sharing economy, digital currency, retail, travel and online gaming sectors. Based in Palo Alto, Jumio operates globally with offices in North America, Latin America, Europe and Asia Pacific and has been the recipient of numerous awards for innovation. For more information, please visit

About BTG Pactual

BTG Pactual is the largest investment bank in Latin America, operating in Investment Banking, Corporate Lending, Sales & Trading, Wealth Management and Asset Management. Since its inception in 1983, BTG Pactual has been run as a meritocratic partnership model. It has over 2,000 employees. For more information, visit

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