Cookie Notice

This Cookie Notice describes the types of cookies and similar tracking technologies we use on our services via our websites and apps, how we use them, and what your choices are for controlling cookies.

1. What are Cookies?

Cookies are small text files that are downloaded to your computer or mobile device by a website, via your web browser or mobile app, when you visit a website or other online service. Cookies store information about how you use an online service so that the website can recognize your device, provide functionality, enhance your experience (like remembering your preferred language), analyze usage patterns, and personalize content and advertising.

The term “cookies” also includes similar online tracking tools and technologies, such as web beacons (also called tracking pixels). Like cookies, web beacons allow us to analyze how visitors to our websites use Jumio’s services and deliver personalized content accordingly. Web beacons can also be included in emails we send to determine whether they have been read or acted on. For additional information on cookies, please visit

2. How does Jumio use cookies?

Jumio uses cookies to collect a variety of information for different purposes. Here are examples of the types of information that we collect through cookies:

  • information related to your login so we can remember that you’ve logged in before or so you can stay logged in after you leave the website;
  • number of visitors, the frequency with which the websites and apps are used, the pages viewed, the clicks made, and the total duration of use;
  • the name of the website visited prior to visiting our websites and mobile apps;
  • information about your browser, IP address, and browsing preferences; and
  • whether you are a first-time visitor to the website.

Some examples of how we use this information collected through cookies include to:

  • Tailor our advertising and marketing messages to you based on our understanding, or the understanding of our third-party service providers, to highlight features we offer that might interest you
  • Analyze usage trends across our user base to improve our website, mobile apps, and services, in addition to informing you how we can offer new services to you

3. Cookie management

All visitors. There are a number of ways you can manage what cookies are set on your devices. As mentioned above, deleting or disabling cookies may impact your ability to use certain features and functionalities. We currently do not respond to Do Not Track (DNT) signals.

Browser settings. You can disable and/or delete most types of cookies through your browser settings. As the means by which to activate or deactivate cookies varies from one web browser to another (e.g., Safari, Chrome, Mozilla Firefox), you should visit your specific web browser’s help menu for more information on cookie preferences.

Opting out of Advertising Cookies. To learn more about how to opt out of targeting and advertising cookies, you can go to the Your Online Choices page, the Network Advertising Initiative page, and the Digital Advertising Alliance’s Consumer Choice page. These opt-out tools are provided by third parties, not Jumio. We do not control or operate these tools or the choices that advertisers and others provide through these tools.

Depending on the region, you may be asked to consent to cookies when you first visit one of our websites. In such a case, withdrawing your consent does not affect the lawfulness of data processing through cookies based on your consent prior to your withdrawal.

4. Types of cookies we use

Some of the cookies we use are first-party cookies, which are created by us to help make Jumio’s services work properly and analyze usage. We also allow certain third-party providers to place third-party cookies to either enable third-party features, functionalities, or to assist us with our analytics and advertising activities.

  • Necessary. Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website.
  • Analytics. Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
  • Marketing and Tracking. Marketing and Tracking cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Jumio Websites


Provider Cookie Duration Purpose
Pardot pardot session The cookie denotes an active session in Pardot when signed in and isn’t used for tracking.
Polylang pll_language 1 year Cookie to remember the user’s selected language for when they return to visit the website.



Provider Cookie Duration Purpose
Google _ ga 2 years Used to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_ gat 1 year Throttles the request rate to limit the collection of data on high traffic sites.
_gcl_au 3 months Used to understand user interaction with the website.
_gid 1 day Used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form.
Hotjar _hFirstSeen; 30 minutes Used to identify a new user’s first session.
_hjincludedinpageviewsample 2 minutes Used to inform whether a visitor of the Site is included in the data sampling defined by the Site’s daily session limit.
_hjincludedinsessionsample 2 minutes Used to inform whether a visitor of the Network is included in the data sampling defined by the Network’s daily session limit.
_hjabsolutesessioninprogresss 30 minutes Used to detect the first pageview session of a user
_hjSession_[Session ID] 1 year Holds the current session data to ensure subsequent requests in the session window are attributed to the same session.
_hjSession_[User Session ID] 30 minutes Set when a user first lands on a page and gives a user a user ID which is unique to that site and ensures data from subsequent visits to the same site are attributed to the same user ID.
_uetvid 1 year 24 days Allows us to engage with a user that has previously visited the Site and/or Network
Microsoft* _clck 1 year The cookie is set by embedded Microsoft Clarity scripts. The purpose of this cookie is for heatmap and session recording.
_clck 1 year The cookie is set by embedded Microsoft Clarity scripts. The purpose of this cookie is to store and combine pageviews by a user into a single session
SM session This cookie is installed by Microsoft Clarity.

Marketing and Tracking

Provider Cookie Duration Purpose
DoubleClick test_cookie 15 minutes To determine if the user’s browser supports cookies.
Facebook _fbp 3 months To deliver advertisements when a user is on Facebook or a digital platform powered by Facebook advertising after visiting this website.
LinkedIn lang session To remember a user’s language setting.
UserMatchHistory 1 month Helps Jumio measure advertising performance.
bcookie 2 years LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
lidc 1 day To facilitate data center selection.
Microsoft* MUID 1 year 24 days Used by Microsoft as a unique identifier to synchronize the ID across many different Microsoft domains to enable user tracking. Please see the Microsoft Privacy Policy (
SRM_B 1 year 24 days This cookie is installed by Microsoft Bing
ANONCHK 10 minutes Used by Bing Ads.
_uetsid 1 day Allows Jumio to engage with a user that has previously visited our website.


*Microsoft tracking technologies are not used in California.

5. Changes to this notice

We may update this notice as necessary to account for changes in our practices or legal requirements. Please revisit this notice regularly to stay informed about our use of cookies.

6. Contact us

If you have any questions about how we use cookies, you can contact us at [email protected]