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GDPR: An Inconvenient Truth

GDPR & Online Identity Verification: An Inconvenient Truth

May 22, 2018

GDPR is upon on us. Unfortunately, most businesses seem woefully unprepared for the regulation — and this includes organizations on both sides of the Atlantic. If you’re reading this from outside the EU, you may be thinking ‘What’s the big deal? This won’t affect my organization’. Think again. The regulation impacts firms both inside and…

GDPR with Online Identity Verification

The Massive Intersection of GDPR with Online Identity Verification

May 09, 2018

GDPR is upon us. The General Data Protection Regulation goes into effect this month and I have a few pretty big concerns based on some cursory conversations with my colleagues at US-based organizations. Concern 1: Most U.S. Companies Still Unprepared for the GDPR The first concern is their apparent ignorance just how much GDPR impacts…

Machine Learning, Deep Learning & the Wisdom of the Crowd

March 29, 2018

To understand how artificial intelligence is fundamentally changing how Jumio verifies online IDs and identities, you must first understand two concepts you’ve likely heard of: machine learning and deep learning. Machine Learning Definitionally, machine learning are algorithms that parse data, learn from that data, and then apply what they’ve learned to make informed decisions. So…

What the Research Says About Trust and Friction in Mobile Banking

March 01, 2018

Millennials, Gen Xers, and Baby Boomers spoke out about their online and mobile banking experiences. Here’s what we heard. 40% of Americans have not stepped foot through the doors of a bank in the last six months. Instead, online banking is has gained serious momentum as the preferred method of banking. To learn more about…

Instacart Case Study: Growth Requires Smart Onboarding Process

February 26, 2018

Expectations have been raised. Thanks to Amazon, Uber, and Google, your consumers expect a better onboarding experience online. They expect it to be simple, fast, and secure. They have options and will simply switch to alternative service if you make the process too onerous. Given the shift in global demographics, your primary customer groups are…

Are You Being Catfished by Your Customers?

February 22, 2018

Exploring your options for online identity verification. If you’ve seen Catfish: The TV Show, you know that people are not always whom they claim to be. Catfishing refers to a scam where someone, the ‘catfish,’ creates a fictitious online identity often using someone else’s pictures and false biographical information to pretend to be someone other…

Making Sense of the Technologies Behind Online Identity Verification

February 15, 2018

At its face, online identity verification seems pretty straight forward. Ask the user to capture a picture of their government-issued ID (passport or driver’s license), take a selfie to make sure he/she is the same person depicted on the ID, and get a verification decision — thumbs up or down. Each vendor has their own…

Can Gaming Operators Hit the UX Jackpot?

February 09, 2018

Understanding the Mutual Pains of Players and Operators at Account Setup & Digital Identity Verification Consider these stats from our recent research with online players and leading EU-based gambling operators. 25% of online gambling customers have abandoned the account opening process because the process was too long or too complicated. 40% of respondents say opening…

Mistakes to Avoid in an Online Identification Verification Solution

February 05, 2018

While more and more businesses are selling their products and services over the Internet, they are increasingly being required to definitively assess whether their online customers are who they say they are. This is especially an issue in processes where money, property or delicate information is exchanged, such as banking and financial services. But, this…

identity verification trends

Digital Identity Trends & Solutions

January 24, 2018

As we reflect on the closing of 2017 and all it brought us, including the dramatic rise of cryptocurrency, we look ahead to the trends 2018 will bring. The reliable trait of the identity verification space is that it is ever evolving. Technology continues to be infused through daily life and with it, new security…

10 Reasons to Get Identity Verification Right

November 28, 2017

If you’re shopping for an identity verification solution, comparing solutions is tough. Most of us are making the same claims, using the same vocabulary, and hoping you can tell the difference. There’s a fair amount of high level content about the features and benefits, but how can you truly separate the contenders from the pretenders?…

Top 10 Themes from Money20/20

November 09, 2017

After a frantic week in Las Vegas for Money20/20, I can finally take a moment to reflect on some of the big themes and takeaways from the show. Here were the big ideas: 1. Identity is Front & Center Because of the Equifax breach, there’s renewed interest in accurately establishing the true identity of online…