Jumio Case Study – Panda Remit
Panda Remit Accelerates Global Growth and Enhances Compliance with Jumio
Panda Remit uses Jumio eKYC to automate identity verification, reduce manual review workloads, and strengthen fraud detection across its international remittance platform
Panda Remit is a leading online remittance service dedicated to simplifying cross-border money transfers for individuals and businesses worldwide. With a fast, secure and cost-effective platform, Panda Remit is headquartered in Singapore and serves customers across more than 40 countries and regions, including Asia, Oceania, Europe, and North America. Its mission is to simplify global remittances for both individuals and businesses.
Digital remittance customers expect fast onboarding and immediate access to services. Traditional offline account-opening processes often take days and require extensive documentation, which increases abandonment risk. Remittance platforms also need strong compliance controls and reliable document authentication to protect against fraud and regulatory penalties.
To meet these challenges, Panda Remit needed an automated eKYC solution that could verify customers quickly, support dozens of countries, and detect sophisticated forms of identity fraud.
How Jumio Helps
Jumio transformed Panda Remit’s onboarding and compliance workflows through automated ID document checks, selfie verification, and real-time fraud detection. New users can complete identity verification securely in under one minute. This reduces friction, improves conversion rates, and gives users a faster and more intuitive first experience.
Customers can verify their identity directly from a mobile device without complex forms or manual steps. Jumio’s flexible SDK and lightweight APIs allowed Panda Remit to integrate automated eKYC into its existing KYC system with minimal development work. This reduced manual review volume and let compliance teams focus on high-risk and complex cases rather than standard ID checks.
Jumio also strengthens Panda Remit’s defenses against advanced fraud attempts, such as manipulated photos, altered identity data, and high-quality forgeries. Automated fraud signals identify abnormalities that would be difficult to detect manually, improving platform safety and reducing financial and reputational risk.
A highly dedicated team of Chinese-speaking experts from Jumio provides fast responses and operational continuity across Panda Remit’s global markets.
“We are thrilled with our partnership with Jumio. Its eKYC solution has transformed our onboarding process, making it faster and safer for our customers. Working with the Jumio team has been a seamless experience, and we look forward to continuing this collaboration to provide an even better service for our users,” said Jeff Chen, founding member and regional business lead at Panda Remit.
Jumio’s automated identity verification drastically reduces manual review time while improving accuracy and fraud detection. This allows us to deliver a faster, more secure onboarding experience for users across the globe.”
The Results
Panda Remit has seen meaningful improvements across customer onboarding, internal operations, fraud prevention and cross-team collaboration after implementing Jumio eKYC.
Faster onboarding: Automated ID and selfie verification reduced onboarding time from several minutes to under one minute, increasing conversion rates and improving the user experience.
Higher operational efficiency: With Jumio handling the bulk of identity checks, Panda Remit reduced manual review workloads by more than 60%. Compliance staff can now focus on higher-value investigative work instead of routine ID checks.
Stronger fraud prevention: Jumio’s fraud detection capabilities reduced the volume of fraudulent or altered ID submissions, improving platform security and customer trust.
Peak-season support: Jumio provides scalable operational support, ensuring continuous service and high processing capacity during peak remittance periods like Lunar New Year.
Improved cross-team collaboration: Automation and workflow transparency streamlined coordination across compliance, operations, and customer support teams, reducing friction and accelerating issue resolution.
As Panda Remit expands internationally, the company remains confident in Jumio’s ability to deliver a secure, seamless onboarding experience while driving operational efficiency, reducing risk, and providing dependable support across the organisation.
The support we received from Jumio – especially its dedicated Chinese-speaking team – has made the entire collaboration extremely efficient and seamless.”
See how our clients are growing their businesses with Jumio.
Jumio opened a totally new stream for customer acquisitions. A process that used to take up to five days now takes only five minutes and is easy for customers to complete whenever and wherever they want. We’re also seeing a significant reduction in customer acquisition costs and more positive feedback on social media, with very high approval rates for the digital onboarding process.”
Jumio’s pioneering eKYC solutions have established up-to-date digital standards, seamlessly verifying identities and preventing fraud.”
With Jumio, we can run a set of KYC checks as part of our customer onboarding process that scales along with our needs.”