Customer onboarding is the gateway to revenue, retention and long-term trust, yet it’s also one of the most common points of customer loss. Onboarding abandonment occurs when potential customers start the signup or identity verification process but never finish it. In an era of digital-first interactions, this moment can make or break your growth strategy….
The holiday travel season brings a surge in global passenger movement, and with it, an increase in identity verification complexity. Airlines, airports, and travel platforms face heightened risks of fraud, compliance challenges, and operational strain as millions of travelers move through digital and physical checkpoints. This guide explores how businesses can enhance travel identity verification…
As the holiday shopping season approaches, businesses brace for unprecedented user surges across platforms. Black Friday and Cyber Monday bring massive transaction volumes, but also create prime conditions for fraud and system overloads. Peak shopping periods can generate traffic increases of up to 57% more traffic than typical levels, putting identity verification systems to the…
In today’s increasingly complex financial landscape, customer due diligence (CDD) has become a critical component of effective anti-money laundering (AML) compliance programs. As financial crime grows more sophisticated and regulations tighten worldwide, banks and financial institutions must strengthen their CDD processes to reduce risk and meet regulatory expectations. This guide provides a clear, step-by-step customer…
The way we verify identity has undergone a massive transformation in recent years. With the rise of digital services, ensuring that someone is truly who they claim to be has become paramount for businesses and consumers alike. One of the fastest-growing fields in this space is facial recognition technology — the facial recognition market is…
The identity verification market is at an inflection point. Five years ago, opening an account online using your ID and a selfie to prove your identity was still somewhat novel. Today, we not only expect this functionality — we want it to be fast and involve a lot less friction. After all, if we’ve already…
Anti-Money Laundering (AML) and Know Your Customer (KYC) are terms often mentioned together in financial compliance discussions. While they are closely linked, within banking operations AML serves as the broader regulatory umbrella, and KYC acts as the customer-specific frontline defense. This post explores how AML fits within the KYC lifecycle, specifically in banking contexts, to…
“First impressions last” may be an old phrase, but in an era where customers are quick to flame brands on social media and leave a lasting online legacy for their poor experiences, it’s never been more relevant than today. As our lives continue to move online, digital onboarding has become the first impression many customers…
Online customer identity verification has become a critical pillar of security in today’s digital economy. With fraud and synthetic identities skyrocketing, businesses face increasing challenges in verifying who their customers really are. In 2025, identity fraud is expected to reach staggering heights, with estimated losses of tens of billions of dollars globally. In the U.S….
Every part of our lives runs through digital platforms, and for many people, it has become the bank, the mall, the supermarket, the stockbroker, and even the sportsbook. Most of us don’t even think twice about using our mobile phones for conducting every kind of financial transaction, because we inherently trust them. However, fraudsters have…