When it comes to onboarding your customers, it can be challenging to strike the right balance between providing a streamlined experience for legitimate customers and filtering out the bad actors. We all want to prevent fraudsters from opening accounts in our names, but we also want to open accounts quickly and easily online with minimal friction.
This is why it’s essential to have a powerful workflow orchestration platform. By designing dynamic, intelligent workflows that introduce just the necessary identity checks at the right time, you can ensure your good customers breeze through the onboarding process and only introduce additional verifications as needed.
But every business is unique, and the ideal onboarding workflow for your business could look very different from others. Furthermore, when regulations or fraud trends change, or your customer base evolves (such as when you expand into new markets), you must be able to adjust your workflows to maintain regulatory compliance while also optimizing conversions of good customers.
Introducing Jumio’s Workflow Designer
Jumio’s Workflow Designer gives you full control over your customer onboarding journey. Our no-code, visual designer empowers organizations to build, manage, and optimize identity verification workflows independently — without intervention from Jumio.
You can start with our pre-configured workflow templates, which have been developed by our in-house experts for a large number of customers in various industries. Then, using our drag-and-drop workflow designer, you can tailor the workflows to respond dynamically to each customer and meet your exact business needs. And as regulations and fraud trends change and your business evolves, you can easily add or adjust fraud checks whenever needed.
The Power of One Platform, Fully in Your Control
Jumio’s Workflow Designer is part of our unified platform, so you can harness all our identity services including verification, biometrics, authentication, and fraud signals. This allows for fewer dependencies, no vendor back-and-forth, and consistent intelligence across every customer interaction.
Dynamic Workflows, Designed by You
- Static workflows cannot meet the needs of modern risk and compliance teams. Self-service dynamic workflows let you:
- Adapt checks instantly based on changing fraud patterns or business rules.
- Customize flows by geography, regulatory requirement, or transaction type without custom coding.
- Balance fraud detection and conversion on your own terms.
Businesses can no longer afford to wait on long development cycles or external teams to adjust workflows. The future belongs to organizations that can take control, making changes on the fly through true self-service.
What’s Next for Workflow Designer
Over the coming quarters, Jumio will continue to expand Workflow Designer with powerful new capabilities including:
- Ongoing workflow management enhancements to give you even more flexibility and control.
- AI-powered chatbot assistance to simplify custom workflow creation.
- A/B testing and reporting tools to help you optimize and fine-tune your onboarding flows.
These innovations give you the flexibility to adapt in real time and keep your onboarding process one step ahead of fraud and regulatory shifts.
To learn how Jumio Workflow Designer can put agility at your fingertips with self-service orchestration, just fill out this form, and we’ll be in touch shortly.
