Jumio Case Study – WINBET
WINBET Provides a Faster, Safer Online Gaming Experience with Jumio
Jumio integration into the WINBET platform speeds up onboarding for Romanian players while combating bonus abuse and multi-account fraud
WINBET is committed to providing an online gaming experience that’s not only entertaining but also safe and trustworthy. They place a strong focus on responsible gambling and compliance through their optimized, secure platform. At the same time, user onboarding in the gambling industry must be fast and seamless to reduce drop-offs and maintain player engagement.
Before integrating Jumio, WINBET’s onboarding process for Romanian players was manual, time-consuming, and often led to delays that impacted both their clients and internal teams. Know Your Customer (KYC) verifications in particular created a significant operational burden.
The Selection Process
WINBET discovered Jumio through extensive market research while evaluating a wide range of KYC providers. They focused on the following criteria:
- User Experience: A frictionless, intuitive process was essential to minimize drop-off rates and ensure a smooth onboarding journey for clients.
- Customizability and Integration Flexibility: They required a solution that could be tailored to their specific workflows and integrated seamlessly with their existing systems.
- Fraud Prevention Capabilities: Given the nature of their industry, robust tools for detecting and mitigating fraudulent activity were essential.
- Scalability and Reliability: The platform had to scale with their operations and maintain consistent performance during peak activity.
- Support: They required a partner who could provide reliable assistance to ensure any issues could be addressed quickly and efficiently, both for their team and their users.
Jumio quickly distinguished itself as a standout solution that met all their requirements. Offering a reliable, well-established service backed by a strong industry reputation and a consistent track record of quality, Jumio was the clear choice to become their long-term, strategic KYC partner in Romania.
Partnering with Jumio was a natural choice, as their technology aligns perfectly with our goals of creating a secure, seamless, and intuitive onboarding process."
The Results
Implementing Jumio has delivered measurable improvements for WINBET. Their KYC team now operates with significantly greater efficiency, thanks to a streamlined and more complete verification process. Client onboarding has become faster and more user-friendly, enhancing the overall customer experience.
Jumio’s capabilities have also become a valuable asset for their fraud team, helping to identify high-risk patterns and behaviors with greater precision. The ability to detect identity mismatches and suspicious patterns through accurate image and liveness checks has proven invaluable in identifying high-risk behavior early in the process. This has had a tangible impact on reducing bonus abuse and multi-account fraud, which are persistent challenges in online gambling.
Jumio’s customizable and scalable solutions provide the flexibility we need to integrate smoothly with our systems, while their advanced KYC capabilities and responsive support give our players the confidence to enjoy our platform safely, with complete confidence and without friction.”
See how our clients are growing their businesses with Jumio.
We had two big problems: we needed a solution provider that would give us confidence that the person on the other side of the screen is who they say they are, and we also needed a process that would help us maintain high conversion rates.”
After introducing Jumio Identity Verification to our onboarding process, our fraud attempts dropped by 75%.”
We received excellent support from the project leads at Jumio, who guided and assisted us at every stage of the process. Thanks to their expertise and clear documentation, the integration went smoothly, minimizing any impact on our daily operations and ensuring the solution was fully operational in a short period of time.”