Jumio Case Study – Virtualsoft
VirtualSoft Elevates Online Gaming Security, Compliance, and Player Experience Across Latin America with Jumio
Jumio Identity Verification improves the gamer experience with fast, accurate onboarding, reduces fraud, and drives greater customer loyalty.
VirtualSoft, a leading Colombia-based online gaming technology provider, delivers a complete gaming ecosystem that enables operators to efficiently manage all aspects of their business while meeting KYC (Know Your Customer), AML (Anti-Money Laundering), and fraud prevention requirements. Operating in 15 countries across South and Central America, VirtualSoft partners with 23 gaming operators, including Doradobet and Ecuabet, to ensure secure, compliant, and engaging player experiences.
VirtualSoft’s 360° Service Model
VirtualSoft’s unique 360° approach integrates a robust technology platform with customer service, risk management, commercial support, and operational consulting. This end-to-end gaming operations model enables operators to expand into new regulated markets or scale existing operations with confidence.
In the competitive and regulated iGaming industry, trust and compliance are as critical as entertainment. Regulatory bodies across Latin America require strict player identity verification to prevent fraud, combat identity theft, and ensure responsible gaming.
VirtualSoft’s player verification process used to be manual, time-consuming, and resource-intensive. Operators validated player data through public registries and updated records individually — a slow and error-prone method that caused onboarding delays and reduced player satisfaction.
VirtualSoft needed a modern, fully automated identity verification and compliance solution that could adapt to diverse regulatory frameworks while reducing operational costs and enhancing security.
How Jumio’s Identity Verification Technology Transformed VirtualSoft’s Operations
Jumio’s AI-powered identity verification platform replaced VirtualSoft’s 100% manual workflow with a 97% automated KYC and AML compliance system. The transformation delivered speed, scalability, and security, allowing players to verify their identities in seconds — without human intervention.
Key benefits include:
- Reduced operational risk for gaming operators
- Faster, frictionless player onboarding
- Scalable compliance across multiple jurisdictions
- Reduced chargebacks and improved dispute resolution with financial institutions
- Increased trust between operators, players, and regulators
Jumio’s flexibility allows VirtualSoft’s customers to decide when to apply KYC checks — during registration, before deposits, or at withdrawal — based on local laws and internal policies. This ensures compliance while optimizing the player journey.
Jumio’s technology lets us prevent fraud, avoid duplicate accounts, and comply with international regulations, all through a simple, integrated process."
Strengthening VirtualSoft’s Strategic Value in the Gaming Industry
The adoption of Jumio has enabled VirtualSoft to:
- Expand its service portfolio for operators
- Increase market credibility and regulatory trust
- Enhance player satisfaction through instant verification
- Provide operators with deeper strategic value and a competitive edge
By integrating Jumio’s identity verification into its platform, VirtualSoft now delivers a seamless, secure, and compliant gaming experience across Latin America. The partnership demonstrates how automated KYC and AML solutions can transform online gaming operations, reduce fraud, and meet the complex compliance requirements of the region’s diverse markets.
We moved from a 100% manual process to a 97% automated solution, where operators only intervene in exceptional cases."
See how our clients are growing their businesses with Jumio.
Jumio's impact was multifold. Jumio has drastically reduced our verification queues and the time our customers have to wait for their requests to be processed, with more than 80% of our customers now being automatically verified. Lastly, Jumio has had a massive impact on reducing potential fraud.”
We ran a detailed analysis and determined that one of the reasons was the need for tools such as Jumio, which are necessary to streamline the platform and provide better usability."
As our customer database grew, we wanted to add an extra layer to our KYC process in order to drastically improve the customer journey and store data in a safe environment.”