Jumio Case Study – Toyota Financial Services Colombia
Toyota Financial Services Colombia Accelerates Loan Origination and Enhances Identity Security with Jumio
Identity verification and risk signals streamline digital onboarding, strengthen fraud prevention, and deliver a faster, frictionless experience for customers applying for automotive financing.
Toyota Financial Services Colombia S.A.S. provides vehicle financing solutions for new car buyers. Focused on digital innovation and efficiency, the company simplifies the financing process while maintaining strong fraud prevention and compliance standards.
The Challenge
Toyota Financial Services Colombia relied on a manual verification process disconnected from its credit origination system. Customers were verified through a platform that was disconnected from their systems, creating inefficiencies in the process.
The company needed an automated, scalable solution that could integrate seamlessly with its existing systems, strengthen fraud prevention, and deliver a smoother customer experience.
“We wanted a solution that would simplify onboarding and enhance security without adding friction for our customers. Jumio stood out for its automation, integration, and flexibility to scale with our future growth,” said Victor Gomez Garzon, Manager of Innovation and New Business, Toyota Financial Services Colombia.
The Solution
After evaluating multiple vendors, Toyota Financial Services Colombia selected Jumio for its superior technology, scalability, and ease of integration.
With Jumio, the company now verifies identities in real time — combining AI-powered ID and selfie verification with email/phone risk analysis to make instant, trusted decisions.
The difference is remarkable. What used to take several minutes now happens almost instantly. Jumio has elevated the customer experience to a new level.”
Results
Since implementing Jumio, Toyota Financial Services Colombia has:
- Reduced verification time from 10 minutes to seconds
- Eliminated manual security steps
- Improved data reliability and risk management
- Enhanced customer satisfaction with faster approvals
Integration with Jumio has allowed us to maintain security standards while giving customers the convenience and speed they expect from Toyota. It’s a major step forward in our digital transformation.”
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It was important that our online identity verification solution allowed us to strike a balance between identity fraud detection and the ideal user experience that matches our risk configurations and customer base. With Jumio we have less fraud and have significantly increased conversion rates.”
Our goal in 2025 is for at least 50% of our guests to use self-service ID verification, and we are optimistic that Jumio’s impact on the guest experience will play a large role in making that happen.”
We had two big problems: we needed a solution provider that would give us confidence that the person on the other side of the screen is who they say they are, and we also needed a process that would help us maintain high conversion rates.”