Jumio Case Study
Bitget Strengthens Global Crypto Compliance and Delivers Friction-Free Onboarding with Jumio
Bitget uses Jumio eKYC to automate identity verification, improve onboarding efficiency, and strengthen fraud prevention across its global cryptocurrency exchange
Bitget is a cryptocurrency exchange that serves both retail and institutional users worldwide. Founded in 2018, the platform now supports more than 100 million users across over 150 countries.
Operating at global scale, Bitget places strong emphasis on regulatory compliance, user trust, and onboarding security. Maintaining rigorous KYC standards while delivering a seamless user experience is essential in the highly competitive crypto market. As the exchange expanded internationally, Bitget required an identity verification approach capable of supporting diverse regulatory requirements and high onboarding volumes without introducing friction.
The Challenge
Bitget’s global user base requires identity verification across a wide range of ID document types, each with different formats, security features, and jurisdictional expectations. Rapid international growth led to a sharp increase in verification volume, making it more difficult to maintain consistent standards across regions.
At the same time, fraud attempts became increasingly sophisticated. Identity spoofing, stolen IDs, duplicate accounts, and emerging deepfake technologies posed growing risks to traditional verification methods. Manual review processes added operational strain and slowed onboarding for legitimate users, increasing friction at a critical point in the customer journey. It became clear that Bitget needed a scalable, real-time eKYC framework that could automate verification, improve match accuracy, detect advanced fraud patterns, and support audit-ready compliance across jurisdictions.
“Managing onboarding at scale across diverse regions introduced variability in verification quality and made it difficult to apply uniform compliance standards. Manual reviews increased operational strain and slowed onboarding for legitimate users, creating friction at a critical moment in the customer journey,” said Gracy Chen, CEO at Bitget. “We needed a scalable eKYC solution that could automate verification, improve match accuracy, detect advanced fraud, and support audit-ready compliance operations without compromising user experience.”
Our enhanced partnership with Jumio underscores Bitget's unwavering commitment to regulatory compliance and user trust. Jumio has been instrumental in creating a secure, yet genuinely friction-free, verification experience.”
The Solution
Jumio modernized Bitget’s onboarding workflows by automating ID verification, biometric matching, and liveness detection.
Jumio leverages the power of AI, automation and biometrics to determine whether an ID document is authentic and verifies that the person pictured in the selfie matches the picture on the ID. Jumio also checks the selfie for liveness, validity, and estimates the age. It provides a definitive, risk-based decision in seconds, ensuring a user-friendly experience.
The onboarding experience is clearer and more intuitive, enabling faster verification turnaround times regardless of ID type or jurisdiction.
Jumio’s automation significantly reduces manual review requirements, allowing Bitget’s compliance teams to focus on higher-risk and exceptional cases. This improves operational efficiency while strengthening the integrity of Bitget’s KYC and anti-fraud processes.
The Results
Since implementing Jumio, Bitget has achieved measurable improvements across onboarding speed, operational efficiency, and fraud prevention.
Faster onboarding: Automated verification shortened onboarding turnaround times and minimized delays for legitimate users, even during peak demand periods.
Improved operational efficiency: Reduced manual review volumes enable compliance teams to prioritize high-risk cases instead of routine checks, improving overall throughput.
Stronger fraud prevention: Advanced ID verification and biometric checks help detect identity spoofing, forged documents, duplicate accounts, and emerging fraud tactics more effectively.
Scalable global compliance: Audit-ready data and standardized workflows support compliance requirements across multiple jurisdictions as Bitget continues to expand.
These improvements have strengthened internal compliance operations while increasing user trust from the very first interaction. As Bitget continues its global growth, Jumio’s identity verification expertise supports secure scaling, efficient onboarding, and ongoing fraud prevention.
Jumio has significantly improved verification completion rates for our global user base. This allows us to onboard legitimate users more efficiently, ensuring we meet stringent global compliance standards while providing a smoother, more trusted experience from the very first interaction with Bitget.”
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When choosing an identity verification vendor, it was very important for us to work with a company with high quality standards, market coverage and scale.”
After introducing Jumio Identity Verification to our onboarding process, our fraud attempts dropped by 75%."
We received excellent support from the project leads at Jumio, who guided and assisted us at every stage of the process. Thanks to their expertise and clear documentation, the integration went smoothly, minimizing any impact on our daily operations and ensuring the solution was fully operational in a short period of time.”