Version: 5.1; March 17, 2020
In consideration of the mutual covenants and promises contained in these term and conditions (“Terms and Conditions”), Jumio and Customer agree as follows:
1.1 “Additional Term” means an extension of the Initial Term, whether expressly agreed between the Parties, by an automatic extension pursuant to Section 2.3, or otherwise.
1.2 “Address Extraction” means the Optional Service described as such in Exhibit A.
1.3 “Affiliate” means any entity that the Customer (i) owns or controls, directly or indirectly, at least 50% of the stock, partnership shares or membership interests in an entity having the right to vote for or appoint directors thereto, and/or (ii) has the right to determine management direction whether through having a majority representation on a board of directors of a corporation or by holding, directly or indirectly through one or more subsidiaries, at least 50% of the general partnership interests of a partnership.
1.4 “Agreement” means a Sales Order that incorporates these Terms and Conditions and any applicable exhibits, schedules or other attachments, unless the context requires otherwise.
1.5 “Asian Character Extraction” means the Optional Service described as such in Exhibit A.
1.6 “Authentication” means the Product described as such in Exhibit A.
1.7 “BAM Checkout” means the Product described as such in Exhibit A.
1.8 “Confidential Information” means any and all trade secrets, proprietary or confidential information, in whatever form, that are owned by a Party and/or reasonably considered by it to be confidential, that a Party has disclosed to the other Party prior to the Effective Date, or that a Party may disclose to the other Party on or after the Effective Date. Confidential Information includes, without limitation, the object code and source code to the Products, as defined below. Notwithstanding the foregoing, the following will not constitute Confidential Information for purposes of this Agreement: (a) information which was already in the receiving Party’s possession as a matter of record prior to the Effective Date and not disclosed to the receiving Party by the other Party to this Agreement; (b) information that is independently developed by the receiving Party as a matter of record; (c) information that is obtained from a third Party who, insofar as is known to the receiving Party, is not prohibited from transmitting the information to the receiving Party by a contractual, legal or fiduciary obligation to the disclosing Party; and (d) information which is or which becomes generally available to the public other than as a result of disclosure by the receiving Party.
1.9 “Customer” means the customer listed in the applicable Sales Order referring to these Terms and Conditions.
1.10 “Customer Portal” means the secure portal hosted by Jumio and made available to Customer for (a) accessing the Documentation, (b) configuring the Products, and (c) viewing any stored Transactions during the storage period referred to in Section 9.
1.11 “Dispute” has the meaning set forth in Section 17.1 herein.
1.12 “Document Verification” means the Product described as such in Exhibit A.
1.13 “Documentation” means the standard documentation, specifications, written instructions or explanatory material related to the installation, operation, use or maintenance of the Products and any subsequent versions thereof, available through the Customer Portal or on www.jumio.com.
1.14 “Effective Date” means the date on which Customer signs the applicable Sales Order.
1.15 “Fastfill” means the Product described as such in Exhibit A.
1.16 “Fees” means the aggregate of all license and other fees specified in the Sales Order.
1.17 “Force Majeure Event” has the meaning set forth in Section 19.9 herein.
1.18 “ID Verification” means the Product described as such in Exhibit A.
1.19 “Identity Verification” means the Product described as such in Exhibit A.
1.20 “Initial Term” means the period specified in the Sales Order, excluding any Additional Term(s).
1.21 “Intellectual Property Rights” means all intellectual property rights protected by law throughout the world, including all copyrights, copyright registrations and applications, trademark rights (including trade dress), trademark registrations and applications, patent rights (including the right to apply therefor), patent applications (including the right to claim priority under applicable international conventions) and all patents issuing thereon, industrial property rights, inventions (whether or not patentable), together with all utility and design, know-how, specifications, trade names, mask-work rights, trade secrets, moral rights, author’s rights, algorithms, rights in packaging, goodwill, and other intellectual and industrial property rights, as may exist now and hereafter come into existence, and all renewals and extensions thereof, regardless of whether any of such rights arise under the laws of the United States or of any other state, country or jurisdiction.
1.22 “Jumio” means Jumio Corporation, a Delaware corporation having its principal place of business at 395 Page Mill Road, Suite 150, Palo Alto, CA 94306, United States of America.
1.23 “Jumio Insights” means insights gained by Jumio during the course of performing the Services, but excludes all User Information.
1.24 “Licensed Work” means the Products, Optional Services and the Documentation.
1.25 “Included Transactions” means the number of Transactions specified in a Sales Order representing the maximum number of Transactions that Customer is permitted to undertake pursuant to that Sales Order before Overages begin to accrue.
1.26 “Multi-Doc Capture” means the Optional Service described as such in Exhibit A.
1.27 “Optional Services” means the optional services (in addition to the Products) made available for purchase as specified in Exhibit A.
1.28 “Overage” means a Transaction processed pursuant to a Sales Order in excess of the Included Transactions specified in that Sales Order.
1.29 “Parties” means Jumio and Customer, and “Party” means one either of them.
1.30 “PCI DSS” means the Payment Card Industry Data Security Standard issued and maintained by the PCI Security Standards Council.
1.31 “Performance Standards” has the meaning set forth in Exhibit C.
1.32 “Products” means Authentication, BAM Checkout, Document Verification, Identity Verification, Fastfill, ID Verification and Screening, and such other products marketed or sold by Jumio as are specified in the applicable Sales Order(s) referencing these Terms and Conditions; and “Product” means any one of them.
1.33 “Renewal Date” means the date on which any Additional Term commences.
1.34 “Sales Order” means, irrespective of its title, a document that (a) specifically refers to these Terms and Conditions; and (b) is signed by both Parties. In the event of a conflict between the provisions of these Terms and Conditions and the provisions of a Sales Order, the provisions of the applicable Sales Order will control.
1.35 “Screening” means the Product described as such in Exhibit A.
1.36 “Service Start Date” means the date specified in the Sales Order as the Service Start Date or if none, the Effective Date. For the avoidance of doubt, the Service Start Date will predate the Effective Date where necessary to ensure continuity of Service.
1.37 “Services” means the provision of the Products, the Optional Services and the Support Services.
1.38 “Support Services” means the services set out in Exhibit B.
1.39 “Term” means the Initial Term and any Additional Term(s).
1.40 “Terms and Conditions” has the meaning set forth in the preamble hereto.
1.41 “Transaction” means (a) a submitted ID Verification, Identity Verification or Document Verification scan which returns one of Jumio’s standard acknowledgement responses; (b) a submitted FastFill or BAM Checkout scan that returns one or more structured data fields for the purposes of conducting business with the User; and “Transactions” means any combination or multiple of them.
1.42 “Unused Transactions” has the meaning set forth in Section 4.4 herein.
1.43 “User” means an end-user initiating a Transaction.
1.44 “User Information” means information supplied by a User or the Customer in connection with a Transaction, including any personally identifiable information, images and metadata.
2. ORDERING SERVICES
2.1 Placing an Order. Except for Optional Services, an order for Services must be placed using a Sales Order. Jumio will prepare the Sales Order, which will contain a description of the type and quantity of the Products being purchased, the fees payable and any implementation or other terms and conditions applying to their supply. A Product is not included in a Sales Order unless it has been specifically referenced therein. A Sales Order shall only be effective when signed by both parties thereto.
2.2 Optional Services. A Customer may also purchase Optional Services during the Term by: (i) placing a Sales Order with Jumio; (ii) Customer sending an email to Jumio requesting access to an Optional Service; or (iii) to the extent applicable, through activation of the Optional Services in the Customer Portal, in each case subject to Jumio’s acceptance. Once the Optional Services are activated for Customer’s use, their use is subject to the terms and conditions of this Agreement, and the authorizing document made available to Customer will be deemed a Sales Order.
2.3 Reporting on Consumption. Jumio will use commercially reasonable efforts to advise the Customer once 75% of Included Transactions have been consumed.
2.4 Renewal. A Sales Order will expire upon the expiration of the Term, and unless otherwise stated in the Sales Order, the terms of that Sales Order will automatically renew, for the greater of twelve months or the Initial Term, as an Additional Term on identical terms and conditions (including quantity and price) unless either Party notifies the other Party in writing at least thirty (30) days prior to expiration of the Term that it does not intend to renew.
3. DESCRIPTION OF SERVICES
3.1 Provision of the Services. Subject to Customer’s compliance with the provisions of this Agreement, commencing on the Service Start Date and continuing throughout the remainder of the Term, Jumio will provide the Services in accordance with and subject to the terms of this Agreement, including where applicable, the Performance Standards.
3.2 Services License. Subject to Customer’s compliance with the provisions of this Agreement, Jumio grants to Customer and its Affiliates a worldwide, non-exclusive and non-transferable right and license to: (i) access and use the Licensed Work; and (ii) install and use the Products, in each case, solely in connection with the Services and, unless otherwise agreed between the Parties, solely for its internal business purposes to provide services directly to Users. Jumio reserves all rights in the Licensed Work and Services not expressly granted in this Section 3.2.
3.3 User Information License; Improvement of Services. Customer hereby grants to Jumio a license to use, reproduce, modify, create derivative works from, distribute, perform, transmit, anonymize and display the User Information (including any rights specifically pertaining to biometric information) necessary to develop, provide and improve the Services, including the right for Jumio to grant equivalent rights to its service providers that perform services that form part of or are otherwise used to perform the Services. Customer further grants to Jumio all necessary rights to perpetually and irrevocably use, reproduce, modify, create derivative works from, distribute, perform, transmit and display User Information in an anonymized or aggregated form that does not identify individual persons or organizations (such as, by way of example and not by way of limitation, numbers of verifications) perpetually, in order to compile statistics regarding use of the Services and/or to develop and improve the Services. Jumio is hereby instructed to use User Information to improve its Services, including through machine learning techniques.
3.4 Restrictions. Customer has no right to and shall not attempt to interfere with or disrupt the Services or the Licensed Work or attempt to gain access to any systems or networks that connect thereto (except as required to access and use the Services). Customer has no right to and must not:
(a) decompile, disassemble, or otherwise reverse engineer or attempt to reconstruct or discover, in any way, any source code, programming, algorithms, design structure, interoperability interfaces, concepts, construction methods underlying ideas, or file formats of the Licensed Work, for any purpose;
(b) remove any identification markings, including but not limited to copyright notices and trademarks, from the Licensed Work;
(c) make any modification or enhancement to the Licensed Work, or any portion thereof;
(d) copy, sell, resell, OEM, lease, assign, distribute or transfer in any manner or form, in whole or in part, the Licensed Work or Services;
(e) use the Licensed Work to develop or distribute any software product that competes in the marketplace with the Products or Services; or
(f) transfer any of its rights hereunder.
3.5 Acceptable Use. Customer acknowledges and agrees that Jumio does not monitor or police data transmitted through the Services and that Jumio shall not be responsible for the content of any such communications or transmissions. Customer shall use the Services exclusively for authorized and legal purposes, consistent with all applicable laws, regulations and the rights of others.
3.6 Unauthorized Use. Customer further agrees to take all reasonable steps to ensure that unauthorized persons will not have access to any of the Licensed Work and that all authorized persons having access will refrain from any disclosure, duplication or reproduction of the Licensed Work except to the extent permitted under this Agreement.
4.1 Fees. The Customer must pay Jumio the Fees in the manner and amounts set forth in this Agreement. All payments will be nonrefundable, non-cancellable and irrevocable except as otherwise provided in this Agreement. Unless set forth in a Sales Order or as otherwise provided below with respect to Optional Services, the Fees are due and payable in United States dollars, in full, on the Effective Date or Renewal Date (as appropriate). Invoices to Customer must be sent to the email address indicated on the Sales Order. Payment obligations are unconditional and not dependent on a “go live” date or the use of the Products in a “live environment”.
4.2 Overages. Jumio will invoice and Customer must pay for Overages monthly in arrears, net thirty (30) days of Jumio’s invoice date. Fees for Overages will be calculated as the quantity of Overages multiplied by 130% of the individual Transaction rate set out in the Sales Order, plus a commensurate increase in the Maintenance and Support Charge. Jumio may, at its sole discretion, permit Customer to consume transactions after the Term is expired provided that Transactions consumed after the Term will be invoiced as Overages, and notwithstanding any expiration of the Agreement, such Transactions will be subject to the terms and conditions of this Agreement.
4.3 Optional Services. Jumio will invoice and Customer must pay for Optional Services quarterly in arrears, net thirty (30) days of Jumio’s invoice date. Fees for Optional Services will be specified by Jumio at the time of activation of the Optional Services.
4.4 Unused Transactions. Customer acknowledges and agrees that any unused or unprocessed Transactions (or related services) under the Included Transactions limitation set forth in a Sales Order (“Unused Transactions“) will automatically expire at the end of the Initial Term or the then-applicable Additional Term and Customer shall not be entitled to a refund or credit for any Unused Transactions nor will Customer be entitled to rollover any Unused Transactions into an Additional Term or another or future agreement or arrangement.
4.5 Taxes. The amounts due to Jumio under this Agreement do not include bank fees, transfer fees, taxes, duties or similar fees. If Jumio does not receive full payment of the Fees or is required to pay (a) sales, use, property, value-added, withholding or other taxes, (b) any customs or other duties, or (c) any import, warehouse or other fees, associated with the importation or delivery based on the licenses granted or services performed under this Agreement or on Customer’s use of the Licensed Work or the Services, then such taxes, duties or fees will be billed to and paid by Customer. If Customer is permitted to declare any such taxes, Customer must declare and pay such taxes and Jumio will not be required to invoice Customer. This Section 4.5 does not apply to and Customer shall not be required to pay taxes based on Jumio’s gross receipts, income or payroll. Notwithstanding anything to the contrary herein, Customer shall be entitled to deduct and withhold from the Fees under this Agreement such amounts as Customer is required to deduct and withhold with respect to the making of such payment under applicable tax laws. To the extent that amounts are so withheld and paid over to the appropriate tax authority by Customer, Customer shall immediately provide Jumio with proof of such withholding tax payment, and, accordingly, such withheld amounts shall be treated for all purposes of this
5. CONSEQUENCES OF LATE PAYMENT
5.1 Account Suspension. If the payment of Customer’s Fees is overdue by more than five (5) days, Jumio may immediately suspend or delay the provision of Services to Customer and remove net 30 payment terms (or any other credit terms or installment terms previously extended), and all amounts due will become due immediately. Suspension or delay of Services does not in any way negate or lessen Customer’s obligation to pay any Fees or expenses due under this Agreement.
5.2 Default Interest and Collection Costs. All overdue payments will accrue interest at the lesser of (a) five percent (5%) per month, or (b) the maximum rate permitted by applicable law; in each case, from the date due until fully paid. Customer shall reimburse Jumio for all costs incurred in collecting any overdue payments and related interest, including, without limitation, attorneys’ fees, legal costs, court costs and collection agency fees.
5.3 Account Reactivation. If Jumio suspends Customer’s account for non-payment, Customer will be entitled to reopen or reinstate its account by: (i) paying all outstanding invoices; (ii) paying all late fees or charges associated with past due invoices; (iii) paying any fees Jumio may be charged for unsuccessful direct debit or credit card charge(s); and (iv) executing a direct debit authorization form or credit card charge authorization form expressly authorizing Jumio to debit its bank account or charge its credit card according to the payment terms set out in a Sales Order.
6.1 Service Warranties. Jumio warrants to Customer that the Services will be performed in a professional manner, consistent with generally accepted industry standards, and that the Services will substantially conform with the Documentation. If Jumio fails to perform the Services in accordance with the preceding warranty the sole and exclusive remedy of Customer for a breach of this limited warranty by Jumio shall be to require Jumio to use commercially reasonable efforts to re-perform the Services as soon as is reasonably practicable, but in no event, later than fifteen (15) days from the date Customer notifies Jumio of the same.
6.2 Mutual Warranties. In addition, each Party represents and warrants that (a) it has all right and authority necessary to enter into this Agreement, and (b) it has all necessary licenses, permits and registrations required to perform its obligations hereunder.
6.3 Disclaimer. Jumio does not warrant that the Services will be provided without error. Customer assumes sole responsibility and liability for results obtained from the use of the Products and for conclusions drawn from such use. Jumio shall have no liability for any claims, losses, or damage caused by errors or omissions in any information provided to Jumio by Customer or Users in connection with the Products or Services or any actions taken by Jumio at Customer’s direction.
6.4 THE FOREGOING WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, GOOD TITLE, OR SATISFACTORY QUALITY REGARDLESS OF WHETHER IMPOSED BY CONTRACT, STATUTE, COURSE OF DEALING, CUSTOM OR USAGE OR OTHERWISE.
6.5 SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES IN CERTAIN CIRCUMSTANCES. ACCORDINGLY, SOME OF THE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY.
7. CUSTOMER’S OBLIGATIONS
7.1 General Obligations. Customer shall: (a) integrate the Products into its User verification workflow, consistent with all applicable laws and regulations, and obtaining all consents necessary to enable Jumio to lawfully process User Information, (b) implement appropriate information security controls having regards to the sensitivity of the User Information, (c) notify Jumio as soon as reasonably practical of any non-conforming transmissions, failure to receive transmissions or failure to send or receive such transmissions, (d) accurately supply all requested data fields, (e) set reasonable data processing and transmission parameters to minimize the cost of delivering the service, (f) implement and maintain appropriate safeguards to identify data and processing errors, (g) maintain its own computer and telecommunication systems for communication and data exchange with Jumio, (h) monitor and restrict the use of all passwords, user identification numbers and other security measures subject to their control and in accordance with Customer’s policies, (i) select qualified personnel to operate systems, software and equipment interfacing the Jumio Services, (j) train all personnel in the use of the Jumio Services, (k) ensure that any use it makes of the Products and Services relates to a representative population of its Users and identification document types (and is not used for targeted categories of Users or identification document types), and (l) implement any country-specific compliance requirements in accordance with applicable law.
7.2 Without prejudice to Jumio’s other rights under this Agreement, if a Customer fails to comply with the obligations set out in Section 7.1 above, Jumio may delay performance of the Services until: (i) Customer is fully compliant with those obligations; or (ii) the Parties agree to a reasonable increase in the Fees to reflect any non-compliance.
7.3 Customer’s Obligation to Keep Current: Customer acknowledges and agrees that it is a condition of the provision of the Services by Jumio, that all solutions, corrections, or improvements provided to it by Jumio are implemented by Customer within three months of release. Customer further recognizes that its failure to implement such solutions, corrections, and improvements may render the Products unusable or defective.
8. CONFIDENTIALITY OF INFORMATION.
8.1 Confidentiality Obligations. As between the Parties, the Confidential Information of each Party will remain its sole property. Each Party must protect Confidential Information from disclosure using the same care it uses to protect its own confidential information of like importance, but not less than reasonable care. The Party employing or engaging persons having access to the Confidential Information of the other Party is responsible and liable for their compliance with such confidentiality obligations. Notwithstanding the foregoing, if a Party receiving Confidential Information becomes, under lawful process, subject to a demand for discovery or disclosure of such information, it must give the owner of the Confidential Information notice of the demand prior to furnishing the requested information and must, upon the request of and at the expense of the owner of the Confidential Information, cooperate with such Party in seeking reasonable arrangements to protect the confidential nature of such information.
8.2 Enforcement. Both Parties acknowledge that, in the event of a breach of its obligations under this Section 8, the non-breaching Party may bring an appropriate legal action to enjoin any such breach of this Agreement without the need to obtain a bond or other security.
9. OWNERSHIP, STORAGE AND ACCESS TO DATA
9.1 Ownership of Data. As between Jumio and the Customer: (i) the Customer owns all User Information, and (ii) Jumio owns all Jumio Insights.
9.2 Storage of Data. Jumio will store User Information scanned for the retention period specified by the Customer in the Customer Portal (if any). Jumio will store User Information scanned using the BAM Checkout product unless Customer has instructed the Jumio Support Team to deactivate storage of data.
9.3 Access to Stored Data. During the Term Customer can, via the Customer Portal, access, download (either manually or via API) and control (including delete) User Information, including extracted data and images for each individual Transaction, unless and until deleted by the Customer. Upon termination of this Agreement for any reason, access to the Customer Portal (including any data stored therein), will be revoked.
9.4 Deletion. Customer may delete User Information at any time via the Customer Portal. Jumio may delete any stored items in storage upon expiration or termination of this Agreement. Jumio’s responsibility for storing and deleting items is exclusively stated in this Section 9.
9.5 Customer Portal. Access to the Customer Portal is provided as part of the Services. Upon termination of this Agreement for any reason, access to the Customer Portal and any data therein will be revoked. Jumio logs access to the Customer Portal, which contains the contact information of authorized users. Customer hereby authorizes Jumio to retain access logs for the Term.
10. INFORMATION SECURITY
10.1 Jumio warrants that:
(a) subject to Customer implementing reasonable information security practices (including timely deletion), Jumio shall be responsible for the security of User Information stored, processed or transmitted by Jumio pursuant to this Agreement; and
(b) it will maintain compliance with PCI DSS or other globally recognized security standard for the Term and will provide customer with a copy of its certificate of compliance upon request.
10.2 Jumio shall comply with the Jumio Security Policy, a copy of which is available via the Customer Portal, as may be updated from time to time.
11. INTELLECTUAL PROPERTY
11.1 Ownership. As between Customer and Jumio, Jumio owns the Services and Licensed Work (and all copies of the Licensed Work), all improvements, modifications and derivative works thereof, and all Intellectual Property Rights therein or relating thereto are and shall remain the exclusive property of Jumio or its licensors. Except as set forth in this Agreement, Jumio does not grant any rights to the Services or Licensed Work to Customer or its Affiliates. Customer further acknowledges that Jumio retains all right, title and interest in the Licensed Work including all rights to patent, copyright, trade secret and, attributable to Jumio efforts, whether such efforts are independent or in conjunction with Customer.
11.2 Notices and Enforcement. Customer agrees that all trademark and intellectual property notices for the Licensed Work must be preserved unmodified. Customer hereby acknowledges and agrees that the Licensed Work constitute and contain valuable proprietary products and trade secrets of Jumio, embodying substantial creative efforts and confidential information, ideas, and expressions.
11.3 Customer Restrictions. Customer agrees not to challenge, directly or indirectly, any right or interest of Jumio in the Services or Licensed Work nor the validity or enforceability of Jumio’s rights under applicable law. Customer agrees not to directly or indirectly register, apply for registration or attempt to acquire any legal protection for, or any proprietary rights in, the Services or Licensed Work or to take any other action which may adversely affect Jumio’s rights or interest in the Services or Licensed Work in any jurisdiction.
11.4 Trademarks. Customer acknowledges Jumio’s ownership of the trademarks “Jumio,” “BAM Checkout,” “Document Verification”, “Netswipe”, “FastFill,” “Netverify”, “Trusted Identity as a Service” and any other the Product names, and all related trademarks and service marks. Customer further acknowledges that it will acquire no interest in such trademarks and service marks by virtue of this Agreement or the performance by Customer of its duties and obligations under this Agreement. Customer agrees not to use the name “Jumio” or any of the Product names or marks (or any confusingly similar name or symbol), in whole or in part, as part of Customer’s business or trade name nor shall it register or use internet domain names or social media websites with the use of the “Jumio” name.
12.1 Customer Indemnification. Customer shall defend (or settle), indemnify and hold harmless Jumio, its officers, directors and employees, from and against any liabilities, losses, damages and expenses, including court costs and reasonable attorneys’ fees, arising out of or in connection with any third-party claim: (i) that a third party has suffered injury, damage or loss resulting from Customer’s or a User’s use of the Services (other than any claim for which Jumio is responsible under Section 12.2); (ii) that Customer or any User has used the Services in a manner that violates Sections 3.2, 3.3 or 3.4; or (iii) resulting from Jumio’s use of the User Information in accordance with the terms of this Agreement. Customer’s obligations under this Section 12.1 are contingent upon: (a) Jumio providing Customer with prompt written notice of such claim; (b) Jumio providing reasonable cooperation to Customer, at Customer’s expense, in the defense and settlement of such claim; and (c) Customer having sole authority to defend or settle such claim (except where Jumio is subject to a class action affecting more than one customer, in which case Jumio will use commercially reasonable efforts to consult with Customer as to the defense and settlement).
12.2 Jumio Indemnification. Jumio shall defend (or settle) any suit or action brought against Customer to the extent that it is based upon a claim that the Services infringe or misappropriate the Intellectual Property Rights of any third party, and will pay any costs, damages and reasonable attorneys’ fees attributable to such claim that are awarded against Customer. Jumio’s obligations under this Section 12.2 are contingent upon: (a) Customer providing Jumio with prompt written notice of such claim; (b) Customer providing reasonable cooperation to Jumio, at Jumio’s expense, in the defense and settlement of such claim; and (c) Jumio having sole authority to defend or settle such claim. In the event that Jumio’s right to provide the Services is enjoined or in Jumio’s reasonable opinion is likely to be enjoined, Jumio may obtain the right to continue providing the Services, replace or modify the Services so that they become non-infringing, or, if such remedies are not reasonably available, terminate this Agreement without liability to Customer. THE FOREGOING STATES THE ENTIRE OBLIGATION OF JUMIO AND ITS LICENSORS WITH RESPECT TO ANY ALLEGED OR ACTUAL INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS BY THE SUBSCRIPTION SERVICES. Jumio shall have no liability under this Section 12.2 to the extent that any third-party claims described herein are based on use of the Services in a manner that violates this Agreement or the instructions given to Customer by Jumio.
12.3 Exclusions. Notwithstanding the foregoing, Jumio will have no liability for any claim of infringement based upon any infringement claim for Customer’s: (a) use of a superseded or altered release of the Licensed Work if the infringement would have been avoided by the use of a current unaltered release of the Licensed Work that Jumio provided or made available; or (b) use of the Licensed Work which has been modified pursuant to either Customer’s specific request or Customer’s individual modifications or enhancements to the Products; (c) use of the Licensed Work: (i) other than in accordance with this Agreement, (ii) other than under normal use as set forth in the Documentation, or (iii) in combination with other software or equipment not provided by Jumio if such infringement would not have occurred without such use or combination; or (d) continuing the allegedly infringing activity after notice.
13. RESPONSIBILITY FOR REGULATORY COMPLIANCE
13.1 Compliance. Jumio shall comply with laws and regulations which relate to the provision of the Services. Customer shall comply with laws and regulations which relate to the purchase of the Services or the provision of the Services to actual or potential Users.
(a) Jumio will use commercially reasonable efforts to cooperate with any audit initiated by a regulatory or similar government department or agency with authority over the Customer, to the extent necessary to allow the Customer to discharge any mandatory obligation under applicable law. Customer shall be responsible for all reasonable costs incurred by Jumio with respect to such audit.
(b) Jumio may engage a reputable, independent third party to audit Customer’s compliance with Section 7.1(a) at Jumio’s cost and expense, provided that in the event that the third party determines that Customer is not compliant with Section 7.1(a), Customer must: (i) implement all reasonable recommendations of the third party, and (ii) reimburse all third party expenses in connection with the audit conducted pursuant to this Section.
14. REFERENCES FOR JUMIO’S SERVICES
14.1 Customer hereby authorizes Jumio to reference and/or include Customer as part of Jumio’s marketing and advertising efforts without further review or advance approval, including the following:
(a) List Customer as a Jumio customer on social media sites, including Twitter, LinkedIn, Facebook, Jumio’s corporate blog, or any other social media site;
(b) Issue a press release including Customer as a client of Jumio (to include company name and description only; may appear alongside other customers);
(c) Issue a press release including Customer as a client of Jumio (general press release not focused on Customer, but referring to Customer as a customer, and including Customer’s name, description, and editorial comments; may appear alongside other customers);
(d) Provide a quote for inclusion in a Jumio-issued press release to be approved by Customer in good faith within 120 days of contract;
(e) Use of Customer’s name and logo in Jumio marketing materials including corporate marketing collateral, website, social media sites, and other advertising campaigns;
(f) Provide quotes for inclusion in Jumio marketing materials including corporate marketing collateral, website, social media sites, and other advertising campaigns to be approved by Customer in good faith within 120 days of contract;
(g) Customer case study/application brief (success story to be posted on website, included in press kits and/or pitched to publications as potential articles) to be approved by Customer in good faith within 120 days of contract; and
(h) Participate in a video testimonial highlighting Customer’s relationship and experiences with Jumio’s team, products and services if approved by Customer.
15. TERM AND TERMINATION
15.1 Term. Unless otherwise set forth in a Sales Order, this Agreement shall remain in full force and effect unless terminated in accordance with the provisions of this Section 15.
15.2 Termination for Convenience. Customer may terminate this Agreement at any time by notice in writing provided that all Fees (whether or not earned, invoiced or due) have been paid in full.
15.3 Immediate Termination for Cause. Notwithstanding any provision in this Agreement to the contrary, either Party may terminate this Agreement at any time after the occurrence of any of the following events:
(a) the other Party is declared or acknowledges that it is insolvent or otherwise unable to pay its debts as they become due or upon the filing of any proceeding (whether voluntary or involuntary) for bankruptcy, insolvency or relief from its creditors; or
(b) the other Party assigns or transfers this Agreement or any of its rights or obligations under this Agreement, without prior written approval (not to be unreasonably withheld).
15.4 Termination for Material Breach. Either Party may, at its option, terminate this Agreement for a material breach by the other Party after giving the other Party written notice, specifically identifying the breach on which termination is based, and thirty (30) days to cure such breach (except for a breach based upon non-payment of any sums due for which the breaching Party will have ten (10) days to cure such breach). If the breach is not cured within the appropriate time period, this Agreement will terminate without further action by either Party (with the exception of Customer obligation to remit payment for any amounts due).
15.5 Survival. Sections 3.3, 4, 5, 8, 9.1, 11, 12, this Section 15.5, 15.6, 15.7, 17.3, 18 and 19, any payment obligations under the Sales Order(s) and all provisions that by their nature are intended to survive termination of this Agreement shall continue in effect after expiry or termination of this Agreement.
15.6 Consequences of Termination. Upon termination of this Agreement for any reason Customer must immediately cease using the Services and Jumio shall be under no further obligation to provide the Services. Where Customer has terminated the Agreement pursuant to Sections 15.3 or 15.4, Jumio will refund any prepaid fees for Services unconsumed calculated pro rata. Where the Agreement has been terminated for any other reason, Customer must immediately pay to Jumio all outstanding fees, charges, payment and expenses due, regardless if delivered, under this Agreement and any and all Sales Order(s). Upon any termination or expiration of this Agreement, Customer must return or destroy (at Jumio’s option and request) all of Jumio’s Confidential Information in its possession or control, and certify the same in writing to Jumio.
15.7 Payments on Termination. Termination of this Agreement will not relieve Customer from any obligation to pay Jumio any amount contracted prior to the termination date.
16.1 Export Obligations. Customer agrees that it must not, directly or indirectly, export or re-export, or knowingly permit the export or re-export of, the Licensed Work, or any technical information about the Licensed Work, to any country for which the United States Export Administration Act, any regulation thereunder, or any similar United States law or regulation, requires an export license or other United States government approval, unless the appropriate export license or approval has been obtained.
17.1 Dispute Procedure. The Parties shall resolve any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or invalidity hereof (each, a “Dispute”), under the provisions of Sections 17.2 and 17.3. The procedures set forth in Sections 17.2 through 17.3 shall be the exclusive mechanism for resolving any Dispute that may arise from time to time.
17.2 Escalation. The Parties shall first attempt in good faith to resolve any Dispute by negotiation and consultation between themselves. In the event that such Dispute is not resolved on an informal basis within 14 days after one Party provides notice to the other Party of such Dispute , either Party may, by written notice to the other Party , refer such dispute to the Chief Executive Officer (or equivalent) of each Party (or their nominee designated in a written notice to the other Party).
17.3 Governing Law and Jurisdiction. This Agreement is performable in Santa Clara County, State of California. Any disputes or proceedings related or arising out of this Agreement will be governed by and construed in accordance with the substantive laws of the State of California, without giving effect to its rules regarding conflicts of law. The United Nations Convention on the International Sale of Goods is expressly disclaimed. The sole and official language of this Agreement is English. The Parties agree that the exclusive venue for any action arising under this Agreement will be in the state or federal courts located in Santa Clara County, State of California, USA.
18. LIMITATION OF LIABILITY.
18.1 Liability. EXCEPT FOR LIABILITY ARISING FROM CUSTOMER’S PAYMENT OBLIGATIONS HEREUNDER OR A PARTY’S OBLIGATIONS UNDER SECTION 3.4 (RESTRICTIONS), SECTIONS 8 (CONFIDENTIALITY OF INFORMATION), 12 (INDEMNIFICATION) AND 13.1 (COMPLIANCE): (A) IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF INCOME, DATA, PROFITS, REVENUE OR BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, OR OTHER ECONOMIC LOSS, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER ANY CLAIM FOR RECOVERY IS BASED ON THEORIES OF CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR OTHERWISE; AND (B) IN NO EVENT SHALL JUMIO’S AGGREGATE LIABILITY TO CUSTOMER AND ANY THIRD PARTY IN CONNECTION WITH THIS AGREEMENT OR CUSTOMER’S ACCESS TO AND USE OF THE SERVICES EXCEED THE TOTAL FEES PAID BY CUSTOMER IN THE TWELVE MONTH PERIOD PRECEDING THE CLAIM OR ACTION, REGARDLESS OF THE FORM OR THEORY OF THE CLAIM OR ACTION.
18.2 Exclusions. Notwithstanding any provision in this Agreement to the contrary, Jumio will not be responsible for and will bear no liability for any damages arising from any use of the Licensed Work, or any stoppages, slowdowns, performance problems or other problems that are the result of the circumstances outside of Jumio’s control including, but not limited to, a User’s inappropriate use of the Licensed Work, deficiencies or limitations in an end-user’s hardware or systems or software or processes, deficiencies or limitations in the Internet or broadband connection.
18.3 Basis of Bargain. THE LIMITATIONS OF LIABILITY AND EXCLUSIONS OF DAMAGES SET FORTH IN THIS SECTION 18 ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN JUMIO AND CUSTOMER AND WILL APPLY TO THE MAXIMUM EXTENT ALLOWED UNDER APPLICABLE LAW.
19. GENERAL PROVISIONS.
19.1 No Partnership. This Agreement does not create any relationship of association, partnership, joint venture or agency between the Parties. Neither Party will have any right or authority to assume, create or incur any liability or obligation of any kind against or in the name of the other Party.
19.2 Entire Agreement. This Agreement sets forth the entire agreement and understanding between the Parties with respect to the subject matter in this Agreement. This Agreement supersedes all previous discussions and negotiations between the Parties and supersedes and replaces any and every other agreement, which may have existed between Jumio and Customer with respect to the contents of this Agreement. Any purchase order issued by Customer will not change or add to the terms and conditions of this Agreement.
19.3 Relationship Between the Parties. Work will be done at either Party’s respective premises, unless otherwise agreed. If work is done at Customer’s premises, Customer agrees to provide Jumio personnel with a safe workplace consistent with that provided to its own employees. Customer also agrees to provide reasonable access to key Customer personnel necessary for Jumio to perform the Services. Jumio personnel will observe all safety and access practices and other applicable rules in effect at such workplace, provided that reasonable notice of the rules has been given to Jumio.
19.4 Amendments. Except to the extent and in the manner specified in this Agreement, any modification or amendment of any provision of this Agreement must be in writing and bear the signature of the duly authorized representative of each Party.
19.5 No Waiver. The failure of either Party to exercise any right granted under this Agreement, or to require the performance by the other Party of any provision of this Agreement, or the waiver by either Party of any breach of this Agreement, will not prevent a subsequent exercise or enforcement of such provisions or be deemed a waiver of any subsequent breach of the same or any other provision of this Agreement.
19.6 Assignment and Subcontracting. Neither Customer nor Jumio may sell, assign or transfer any of its rights, duties or obligations under this Agreement without the prior written consent of the other Party, which shall not be unreasonably withheld. This Agreement is binding upon the successors and assigns of Customer and Jumio. As at the date of this Agreement, Jumio subcontracts infrastructure services to Amazon Web Services, Inc. and processing services to Jumio India Pvt Limited and Jumio SAS, and Customer hereby consents to Jumio’s use of such subcontractors.
19.7 Third Party Beneficiaries. The Parties agree that no person or entity that is not a Party to this Agreement will be deemed to be a third-Party beneficiary or entitled to any rights under this Agreement.
19.8 Notices. All notices, requests, reports, submissions and other communications permitted or required to be given under this Agreement will be deemed to have been duly given if such notice or communication is in writing and sent by personal delivery or by airmail, cable, telegram, telex, facsimile transmission, email or other commercial means of rapid delivery, postage or costs of transmission and delivery prepaid, to Jumio at the address specified below and to Customer at the address specified in the Sales Order until such time as either Party gives the other Party not less than ten (10) days’ prior written notice of a change of address in accordance with the provisions of this Agreement; provided that any termination requests must be sent to email@example.com.
Attention: General Counsel
395 Page Mill Road, Suite 150
Palo Alto, CA 94306
United States of America
19.9 Force Majeure. Neither Party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder (except for the payment of money) on account of events beyond the reasonable control of such Party, which may include without limitation denial-of-service attacks, strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, terrorism, governmental action, disease, epidemics, pandemics, public health emergencies, quarantine, labor conditions, earthquakes and material shortages (each a “Force Majeure Event”). Upon the occurrence of a Force Majeure Event, the non-performing Party will be excused from any further performance of its obligations affected by the Force Majeure Event for so long as the event continues and such Party continues to use commercially reasonable efforts to resume performance.
19.10 Enforceability. If any provision of this Agreement is determined by a court of competent jurisdiction to be in violation of any applicable law or otherwise invalid or unenforceable, such provision will to such extent as it is determined to be illegal, invalid or unenforceable under such law be deemed null and void, but this Agreement will otherwise remain in full force and effect. Furthermore, it is the intention of the Parties that in lieu of such illegal, invalid, or unenforceable provision, there automatically be added as a part of this Agreement a provision as similar in terms to such illegal, invalid, or unenforceable provision as may be possible and be legal, valid, and enforceable.
19.11 Relief. In the event a dispute arises under this Agreement, the prevailing Party will be entitled to all reasonable costs and expenses incurred by it in connection with such dispute (including, without limitation, all reasonable attorney’s fees and costs incurred before and at any trial, arbitration or other proceeding), as well as all other relief granted in any suit or other proceeding.
19.12 Publicity. Neither Party may publicize or disclose to any third Party any of the terms or provisions of this Agreement, or the discussions relating to any of the contents of this Agreement, without the prior written consent of a duly authorized officer of the other Party, except as required by law or to a Party’s actual or prospective investors, lenders and acquirers and their respective attorneys and advisors, in each case that are subject to obligations to keep such disclosure confidential.
19.13 Counterparts. This Agreement may be executed in two (2) or more counterparts, each of which will be considered an original, but all of which together will constitute one and the same instrument. Counterparts may be delivered via facsimile, electronic mail (including PDF or any electronic signature complying with the U.S. federal ESIGN Act of 2000, e.g., www.docusign.com) or other transmission method, and any counterpart so delivered will be deemed to have been duly and validly delivered and be valid and effective for all purposes.
19.14 Headings. The headings in this Agreement are for the convenience of reference only and have no legal effect.
EXHIBIT A – PRODUCTS AND OPTIONAL SERVICES
Jumio’s authentication product which can be used to authenticate a previously enrolled User by comparing biometric face identities captured using a proprietary process. A User can be authenticated for an unlimited number of times during the applicable Term.
Jumio’s proprietary software application that leverages Jumio’s credit card and document scanning technology to assist in mobile transaction completion or checkouts. The BAM Checkout Service is divided geographically as follows:
BAM Checkout US/Canada
BAM Checkout, for Users with US government-issued driver’s licenses or identification cards or Users with Canadian government-issued driver’s licenses, includes the ability to scan the bar code on a government-issued driver’s license or identification cards to populate checkout forms or any other applicable forms, using embossed credit or debit cards, or government-issued driver’s license information.
BAM Checkout Rest of World
For Users who have a non-US or non-Canadian government-issued driver’s license or identification card, BAM Checkout only allows for the scan of the User’s credit card.
Jumio’s process for using commercially reasonable efforts to extract certain data fields from specific document types including utility bills and bank statements.
Jumio’s data extraction capabilities wrapped into a standalone product that populates forms or individual data fields by extracting the necessary information from personal identification documents (without verification of said document) for the purpose of reducing User keystrokes.
Jumio’s proprietary personal identification document capture and verification software application, comprising computer vision and analytics, and/or manual verification by ID experts using a proprietary software application. ID Verification enables real-time ID scanning and verification on websites and mobile applications helping to reduce risk and minimize fraud for online transactions.
Where specified in the Sales Order, ID Verification may include:
- Identity Verification – a feature of ID Verification that determines whether the person on an identification document is the person presenting that document in a transaction.
- Screening – data provided via Jumio’s ID Verification process is used to determine whether an individual may or may not be listed on an Enhanced Sanctions, Politically Exposed Persons or Adverse Media database. Jumio will advise if there is a potential match based on name and date of birth. In the event there is a potential match, a data set containing the potential match(es) will be provided to the Customer for further review and analysis.
Where so requested by the Customer, ID Verification may include:
- Address Extraction – a feature of ID Verification that delivers additional address data points extracted from an identification document. Address Extraction is only applicable for identification documents from certain countries.
- Asian Character Extraction – the extraction by optical character recognition of the specified Asian character sets, provided that no charge will be levied for Transactions which fail to return any structured data.
- Multi-Doc Capture – Jumio’s ability to capture and securely store complimentary documents that are needed for KYC or consumer on-boarding purposes. The documents can be stored in conjunction with an ID or independently.
- Such other services as are made available by Jumio as Optional Services.
EXHIBIT B – SUPPORT SERVICES.
- Definitions. For the purposes of this Exhibit:
1.1 “Critical Error” means an Error that causes the Licensed Work to be unavailable to all customers.
1.2 “Error” shall mean and error, defect or omission that prevents the Product’s successful operation in accordance with the applicable specifications.
1.3 “Significant Error” means an Error that causes material features of the Licensed Work to be unavailable to all customers.
- Maintenance And Support
2.1 Customers must purchase maintenance and support services as specified in this Section 2 (“Maintenance and Support” or “MS”), which will include for the duration specified in the Sales Order:
(a) Maintaining the Products so that they operate in conformity with all applicable Documentation;
(b) Appointment of a solutions engineer;
(c) Using commercially reasonable efforts to correct all Errors discovered or otherwise made known to Jumio;
(d) Promptly providing Customer with all modifications, refinements, corrections, and enhancements that Jumio incorporates into and makes a part of Products and does not separately price or market;
(e) Providing customer support by telephone accessible via the telephone numbers listed in the Customer Portal, and through Jumio’s worldwide support email at firstname.lastname@example.org;
(f) Notify Customer within thirty (30) minutes of becoming aware of a Critical Error or a Significant Error;
(g) Using commercially reasonable efforts to provide a program fix or work-around for reported Product related problems within two (2) days for Critical Errors and within three (3) days for Significant Errors;
(h) Enabling self-service reporting through the Customer Portal;
(i) Emailing advance communication of planned outages;
(j) Performing a quarterly business review;
(k) Providing automatic monthly reporting;
(l) Providing product performance feedback and optimization advice;
(m) Providing early notification of product releases;
(n) Advocating for enhancement requests designed by Customer; and
(o) Providing an error or defect reporting service by which Customer can communicate any Errors, Defects, or Omissions requiring further investigation.
- Integration Services
3.1 Customer may agree to purchase professional services to support the integration of the product (“Integration Services”) as specified in this Section 3. Implementation Services will be performed using professional skill, care and experience at the Customer’s direction and control and to the value set out in the Sales Order.
3.2 Customer Responsibility. Notwithstanding the assistance provided by Jumio pursuant to this Section 3, Customer acknowledges that the integration of the Product is Customer’s responsibility.
- Customer Responsibilities
4.1 To receive Support Services, Customer must at all times fulfill the following responsibilities:
(a) Training. Customer must ensure that Customer personnel are trained on use of the Products and the application programs, operating systems and hardware on or with which the Products are used;
(b) Systems. Customer must provide and maintain in good operating condition any systems (including computers, operating systems and other facilities) specified by Jumio as being required for operation of the Products;
(c) Instructions. Customer must follow Jumio’s documented processes and procedures for use and administration of the Products; and
(d) Cooperation. Customer must allow Jumio reasonable access (at no charge) to Customer’s systems to perform diagnostics and maintenance, including remote access.
- Exclusions to Support Services.
5.1 Jumio will have no obligation of any kind to provide Support Services of any kind for problems in the operation or performance of the Products to the extent caused by any of the following (each, a “Customer-Generated Error”):
(a) non-Jumio software or hardware products (including without limitation, the operating systems, networks and facilities on which the Products operate) or use of the Products in conjunction therewith;
(b) modifications to the Products made by any party without Jumio’s express written authorization;
(c) Customer’s use of the Products other than as authorized in this Agreement or as provided in the Documentation; or
(d) Customer’s use of Products other than the currently supported release(s) of the Products or any Error corrections or updates thereto provided by Jumio.
5.2 If Jumio determines that it is necessary to perform Support Services for a problem in the operation or performance of the Products that is caused by a Customer-Generated Error, then Jumio will notify Customer thereof as soon as Jumio is aware of such Customer-Generated Error and, provided Jumio has obtained Customer’s prior approval, Jumio will have the right to invoice Customer at Jumio’s then-current published time and materials rates for all Support Services performed by Jumio to resolve such Customer-Generated Error.
6.1 Jumio reserves the right to modify the Support Services as set forth in this Exhibit B upon no less than thirty (30) days written notice to Customer. However, any modification to Jumio’s Support Services will become effective only at the beginning as of the next Support Services Term (defined below). Jumio reserves the right to charge additional fees for Support Services with respect to any version of the Products other than the currently supported release(s) of the Products.
- Term and Termination Of Support Services
7.1 Term. The term of this Exhibit B, or of any specific Support Services set out herein, will commence on the date specified for those Support Services in the Sales Order and, unless terminated earlier in accordance with the terms of this Agreement, will remain in effect for the applicable period specified in that Sales Order (“Support Services Term”).
7.2 Termination of Support Services. Customer may terminate a Support Services, at any time, upon ninety (90) days’ notice to Jumio. Termination of a Support Services by Customer does not terminate this Agreement. Upon any termination of this Agreement, all Support Services Terms will automatically terminate. Under no circumstances will Customer be entitled to a refund of any pre-paid Support Services Fees.
EXHIBIT C – PERFORMANCE STANDARDS
8.1 With respect to the relevant Product under a Sales Order, unless the Product only operates on a User’s device, Jumio will meet the following performance standards during each month (the “Performance Standards” and, each, a “Performance Standard”):
|Fastfill||The eightieth (80th) percentile of all Transactions performed in the relevant month, is less than seven (7) seconds;|
The ninety-fifth (95th) percentile of all Transactions performed in the relevant month, is less than ten (10) seconds.
|BAM Checkout||The eightieth (80th) percentile of all Transactions performed in the relevant month, is less than seven (7) seconds;|
The ninety-fifth (95th) percentile of all Transactions performed in the relevant month, is less than ten (10) seconds.
|ID Verification||The eightieth (80th) percentile of all Transactions performed in the relevant month, is less than one hundred and fifty (150) seconds;|
The ninety-fifth (95th) percentile of all Transactions performed in the relevant month, is less than two hundred and seventy (270) seconds;
provided that all of the ID Verification scan times referred to above shall be increased by: (i) forty (40) seconds when the Identity Verification feature is used; and (ii) forty (40) seconds when the Address Extraction feature is used.
|Document Verification||The ninety-fifth (95th) percentile of all Transactions performed in the relevant month, is less than sixty (60) minutes.|
|Authentication||The eightieth (80th) percentile of all Transactions performed in the relevant month, is less than seven (7) seconds;|
The ninety-fifth (95th) percentile of all Transactions performed in the relevant month, is less than ten (10) seconds.
|All||Use commercially reasonable efforts to ensure that all Products are available at least ninety-nine- and one-half percent (99.5%) of the time over the course of a calendar month to accept Transactions, (“Availability”).|
8.2 In the case of each Performance Standard (except the Availability Performance Standard): (i) the measurement time of that Performance Standard shall commence when Jumio receives a readable image and conclude when Jumio sends a response to Customer; (ii) the calculation shall exclude throttled Transactions pursuant to Section 10 below. Performance Standards are assessed on a “per Product” basis; and (iii) for the avoidance of doubt, the Performance Standards do not apply when the Product operates exclusively on a User’s mobile device.
8.3 In the case of the Availability Performance Standard, unavailability caused by Customer-Generated Errors, scheduled downtime or Force Majeure Events is excluded from the calculation of Availability. Jumio will use commercially reasonable efforts to schedule downtime for routine maintenance of Products and Services outside of business hours Pacific Standard Time.
- Service Credit
9.1 In the event Jumio fails to meet either of the Performance Standards for a Product under a Sales Order during two (2) or more consecutive months, Jumio will grant Customer a discount as follows:
(a) Five percent (5%) discount off one twelfth of the Fees for the applicable Product for the second consecutive month;
(b) Ten percent (10%) discount off one twelfth of the Fees for the applicable Product for the third consecutive month; and
(c) Fifteen percent (15%) discount off one twelfth of the Fees for the applicable Product for the fourth consecutive month and subsequent months thereafter.
The discount will be applied to future invoices.
- FORECASTING DEPENDENCY
10.1 Customer acknowledges that Jumio’s ability to meet the Performance Standards for ID Verification and Document Verification is dependent on accurate volume forecasting. Where:
(a) Customer’s daily usage increases by 5,000 when compared with the prior week’s daily average; and
(b) Jumio has not received reasonable prior warning of such increase;
then Jumio may throttle Customer’s usage to a level which minimizes the impact on Jumio’s other customers.
11.1 The per-product discount as set forth in Section 9 above will be Customer’s sole and exclusive remedy with respect to performance of the Products and failure to achieve the Performance Standards. In the event Customer pays Jumio for a license of more than one month, and upon Jumio’s failure to meet the Performance Standards, Customer will be entitled to a credit in the amount equal to the monthly discounts set forth in Section 9 above. Customer must promptly notify Jumio if the Products are not meeting the Performance Standards and claim a credit within ten (10) Business Days of the end of the month in question.