easyJet supercharges mobile booking process with Jumio
Following success of Jumio powered mobile check-in, easyJet adopts BAM Checkout®
24th February 2016, London, UK. Jumio, Inc., the fast growing online and mobile credentials authentication company has announced that, following the huge success of easyJet’s adoption of Jumio’s ID scanning technology, Fastfill, Europe’s leading airline has also adopted the company’s card scanning technology, BAM Checkout, to make purchasing tickets a simple, secure and swift process for passengers.
In 2014, easyJet launched a new mobile check-in service, powered by Jumio’s Fastfill™, which immediately extracted and populated relevant passenger data, including passport number into the check-in form.
Within the first six months of the launch, over 160,000 customers scanned their passport generating a savings of about 4,444 hours for passengers and helping to significantly reduce check-in queues.
Data showed that the new system was able to reduce average mobile check-in times by 83% — from about two minutes down to twenty seconds. The speed and elimination of the need for passengers to engage in laborious data entry on their small mobile device also contributed to increased customer satisfaction. Passenger feedback was uniformly positive, with customers praising the easy and speedy process.
Responding to this feedback, easyJet approached Jumio again to explore ways to bring the same check-in experience to flight booking. Working together, Jumio and easyJet integrated Jumio’s card scanning technology, BAM Checkout, into the easyJet app.
With BAM Checkout, easyJet customers simply tap the scan on the mobile check-out form and hold up their credit card to the mobile device’s camera. The scanning process is completed in a matter of seconds and then auto-populates checkout fields with all of the information needed.
In the short period since launch easyJet have seen a total of 30, 425 payment card scans. The number has grown rapidly since launch and, currently, some days are showing half of all card payments made via the scanner.
Catherine Hickey, EMEA VP Sales at Jumio, said:
Industry leaders have recognized that consumer experience innovations can be powerful differentiators that attract and retain customers. Jumio offers airlines a simple way to put a smile on their passengers’ faces by saving them valuable time at each and every stage of their booking. Working with easyJet, a driving force for airline innovation for over 20 years, is something we are delighted to be part of. From payment to check-in, Jumio is powering a fast and straightforward system.
James Millett, Head of Digital at easyJet said:
At easyJet we’re all about making travel easy and after the hugely positive feedback we got from our new check-in process, the next step was to bring Jumio’s scanning technology into the booking process. In the two weeks since its launch, we have already seen a huge uptake by customers and, again, are enjoying great feedback making it even easier to book to over 130 destinations.
Jumio works with some of the most successful airline and travel companies in the world including easyJet, United Airlines and Bravofly, part of the lastminute.com group.
Jumio is a leading ID credentials authentication company that helps businesses reduce fraud, meet regulations and increase revenue while providing a fast, seamless customer experience. The company utilizes proprietary computer vision technology and document experts to verify credentials such as passports and driver licenses issued by over 130 countries in real time web and mobile transactions.
Jumio’s products are used by a wide range of companies, from the Fortune 500 & FTSE 350 to startups, in the financial services, sharing economy, retail, travel and online gaming sectors. Jumio is backed by top tier investors including Andreessen Horowitz, Citi Ventures and Facebook Co-Founder Eduardo Saverin. Based in Palo Alto, Calif., Jumio operates globally, with offices in the U.S. and Europe, and has been the recipient of numerous awards for innovation from leading industry associations.