Industry News: Mobile banking user experience needs to evolve

A huge number of people in the UK use mobile banking apps for their everyday banking needs. In fact, for some people, a mobile phone is their first and only point of contact they have with their bank. As mobile banking becomes increasingly popular, the apps offered by the UK’s banks are slowly adding more features and providing a better user experience. However, as a recent study from Adaptive Lab discovered, the banks still have a lot of work to do in order to improve the apps’ usability.

Mobile industry review – Mobile banking user experience needs to evolve